Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shellena McMillian

Red Springs

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Team Leader

Butterball
Raeford
01.2024 - Current
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Created plans to propose solutions to problems related to efficiency, costs or profits.
  • Conducted regular performance reviews to assess individual team member progress.

GM

BoddieNoell Enterprises
Red Springs
04.2006 - 10.2023
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Managed staff recruitment and training, ensuring all employees were informed of company policies and procedures.
  • Designed sales and service strategies to improve revenue and retention.
  • Oversaw daily operations including scheduling shifts, assigning tasks, resolving customer complaints.
  • Created schedules and monitored payroll to remain within budget.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Developed and implemented strategies to improve operational efficiency, customer satisfaction, and profitability.
  • Trained employees on duties, policies and procedures.
  • Guided management and supervisory staff to promote smooth operations.

Receptionist

Majestic Home Care
Red Springs
06.2005 - 04.2006
  • Collated, bound and stored computer-generated reports.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Responded to inquiries from internal staff members regarding office operations.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

Education

High School Diploma -

Red Springs High School
Red Springs, NC
05-2005

Skills

  • Employee training
  • Performance management
  • Operational efficiency
  • Customer service
  • Inventory management
  • Team building
  • Schedule management
  • Staff recruitment
  • Coaching and mentoring
  • Loss prevention
  • Team supervision
  • Safety processes and procedures
  • Cash handling
  • Budget management
  • Verbal and written communication
  • Leadership
  • Onboarding and orientation
  • Shift scheduling
  • Employee evaluation
  • Microsoft Office
  • Payroll
  • administration
  • Cash management
  • Verbal and writing communication
  • Multitasking

Timeline

Team Leader

Butterball
01.2024 - Current

GM

BoddieNoell Enterprises
04.2006 - 10.2023

Receptionist

Majestic Home Care
06.2005 - 04.2006

High School Diploma -

Red Springs High School

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Shellena McMillian