Sheldon Smith
Fayetteville
Summary
Highly-motivated and hardworking employee with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Proven ability to diagnose and resolve complex issues, ensuring optimal performance. Skilled in troubleshooting and system analysis. Adept at working effectively unsupervised and quickly mastering new skills. Great customer service and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Customer Engineer II
NCR Atleos
02.2024 - 08.2024
- Conducted regular preventive maintenance checks on equipment, reducing unexpected downtime and repair costs.
- Enhanced team collaboration by sharing best practices during weekly meetings, promoting a culture of continuous improvement within the department.
- Elevated overall client satisfaction scores via consistently delivering prompt resolutions.
Correctional Officer
Department of Correctional Services
05.2007 - 08.2023
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, medical visits and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
Supervisor of Operations
Shell Gas Station
06.2006 - 10.2006
- Directed and supervised team of 7 employees in daily operations.
- Ensured compliance with workplace safety regulations for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Office Assistant
HEART TRUST NTA Corporate Office
09.2005 - 05.2006
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Maintained an organized filing system of paper documents.
Education
Supervisory Management (Level 3 Diploma)
NCTVET
Kingston, Jamaica10-2022
Inmate Management
Carl Rattray Staff College
05.2007
High School Diploma -
Bridgeport High School
07.2001
Skills
- Emergency Response
- Contraband Seizure
- Trained in Defensive Tactics
- Goal-Oriented
- Positive Attitude
- Complex Problem-Solving
- Hardware maintenance
- Repair work
- Documentation and reporting
- Device configuration
- Root-cause analysis
Timeline
Customer Engineer II
NCR Atleos
02.2024 - 08.2024
Correctional Officer
Department of Correctional Services
05.2007 - 08.2023
Supervisor of Operations
Shell Gas Station
06.2006 - 10.2006
Office Assistant
HEART TRUST NTA Corporate Office
09.2005 - 05.2006
Inmate Management
Carl Rattray Staff College
High School Diploma -
Bridgeport High School
Supervisory Management (Level 3 Diploma)
NCTVET
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