Shelby Zabinski
New Bern
Summary
Seasoned General Manager of Food Service with background in overseeing daily operations, implementing strategies for growth, and enhancing customer satisfaction. Strengths include strong leadership, effective communication skills, and problem-solving abilities. Previous work has demonstrated successful management of teams, improvement of operational efficiency, and robust financial performance.
I am also the mother of two amazing children, one of whom is diagnosed with Level 3 ASD. I am committed to continuous education in autism advocacy and best practices, and I would be honored to work in an environment where I can not only continue to learn and grow for my own child, but also be able to help support and empower other individuals and families facing the challenges that come with having such a unique child.
Overview
8
8
years of professional experience
Work History
General Manager
Best Development Group
New Bern
10.2014 - 10.2022
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed relationships with key customers to maximize revenue potential.
- Performed administrative tasks including payroll processing, budgeting activities.
- Trained new hires on company policies and procedures.
- Monitored daily financial transactions, and prepared weekly reports for franchisee review.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained a safe working environment by conducting regular inspections, enforcing safety regulations, and responding promptly to any hazards or accidents.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Created operational policies and procedures to ensure efficient operations, quality control, and safety standards.
- Scheduled staffing levels according to expected business volume on a daily basis.
- Ensured compliance with all local health codes, sanitation regulations, and company policies.
- Trained and supervised staff members in all aspects of restaurant operations.
- Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
- Assessed training needs of personnel regularly and conducted necessary training programs.
- Coordinated with vendors to ensure proper supply of food items at competitive prices.
- Analyzed sales data to identify opportunities for growth.
- Implemented cost-saving measures throughout the organization without compromising quality of product or service delivery.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Adhered to company food, safety, quality and sanitation policies.
- Coordinated maintenance and repair of food service equipment.
- Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
- Assisted in planning and executing special events and catering services.
- Managed cash flow, overseeing daily receipts and bank deposits.
- Conducted regular staff meetings to discuss operational improvements and address concerns.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Reviewed daily task list with employees and assigned tasks for completion.
- Collaborated with health inspectors to address any compliance issues promptly.
Education
High School Diploma -
Cambria Heights School District
Patton, PA06-2013
Skills
- Effective leader
- Exceptional interpersonal communication
- Goal setting
- Team building
- Conflict resolution
- Analytical skills
- Motivation
- Performance monitoring
- Customer relationship management
References
Professional:
- JP Best - Franchisee of Best Development Group - (910)617-4384
- Patty Pittman - District Manager of Best Development Group - (252)814-0049
Personal:
- Jennifer Hook - (814)414-9794
- Austin Kirsch - (814)691-8413
Timeline
General Manager
Best Development Group
10.2014 - 10.2022
High School Diploma -
Cambria Heights School District
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