Shelby-Rae Brooks
Wilmington
Summary
Dedicated employee with a strong work ethic and meticulous attention to detail. Eager to enhance skills and contribute meaningfully to company success while pursuing a Bachelor's Degree in Criminal Justice/Pre Law, with plans to attend Law School to become an Attorney. Proficient in delivering exceptional customer service, managing time efficiently, and communicating effectively. Skilled problem-solver with a track record of surpassing goals and cultivating positive relationships. Adept at handling challenging situations with professionalism and enthusiasm for career advancement.
Overview
4
4
years of professional experience
Work History
Senior Patient Service Representative
Myeyedoctor
02.2023 - Current
- Stayed calm under pressure to and successfully solved difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Led and coordinated a team of five members, ensuring efficient task delegation, workflow optimization, and achievement of project goals within set timelines.
- Engaged with patients to provide critical information.
- Trained new staff on filing, phone etiquette and other office duties.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Verified patient insurance eligibility and entered patient information into system.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
Chiropractic Office Assistant
Case Chiropractic
01.2021 - 08.2021
- Supported patients' needs and maintained strict confidentiality of medical and personal data.
- Uphold quality assurance standards, verifying details and appointments to minimize errors and complaints.
- Communicated with existing patients to set up appointments.
- Facilitated smooth office communication, distributing mail and messages, organizing paperwork, and coordinating records transfers.
- Kept office neat, regularly cleaning areas, stocking inventory, and purging outdated files and supplies.
- Assisted checking patients in and out of appointments.
- Greeted visitors and communicated to assess needs and provide direction.
- Received, answered and responded to telephone calls.
- Collected patient copays and balances.
- Managed registration desk by answering telephones and greeting incoming patients.
- Greeted patients and visitors to determine needs and direct accordingly.
Education
Bachelor of Science - Criminal Justice/ Pre Law
East Carolina University
Greenville, NC05-2026
GED - undefined
West Johnston High School
Benson, NC05.2021
Skills
- Appointment scheduling
- Cross-functional coordination
- Verbal and written communication
- Team collaboration
- Team leadership
- Intake assessment
- Microsoft Suite
- Microsoft Excel
- Microsoft Teams Collaboration
- Familiar with ECOURTS and Nexis Lexis
- Able to adapt to changes and earn quickly
- Confidentiality
- Relationship building
Timeline
Senior Patient Service Representative
Myeyedoctor
02.2023 - Current
Chiropractic Office Assistant
Case Chiropractic
01.2021 - 08.2021
GED - undefined
West Johnston High School
Bachelor of Science - Criminal Justice/ Pre Law
East Carolina University
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