Shelby Helms
Monroe
Overview
3
3
years of professional experience
Work History
Bartender/Server
Carmel Country Club
05.2022 - Current
- Responsible for opening and closing of pool bar
- Catering to upwards of 300 members on a frequent basis to ensure their satisfaction during their duration at the bar
- Trained in wine and liquor service in order to provide accurate information to patrons
- Operated POS terminals to input orders
- Responded promptly to to patron concerns and escalated major issues to management when necessary
Enterprise Architecture and Engineer Apprentice
Bank of America
08.2022 - 02.2023
- Attending daily stand-up meetings to discuss the progress of the sprint and any impediments that have arisen or may arise
- Supporting automation with deployment software script writing
- Learning python to assist my team in successfully carrying out tasks and requirements
- Researching ways to improve the current model approaches used for our access requirements.
Global Banking and Markets Technology Apprentice
Bank of America
01.2022 - 08.2022
- Attending daily stand-up meetings to discuss progress of current applications
- Shadow work from team members about the process of workflow and know how each step works with the prior and the following
- Learning the workings of the project management to branch out and begin helping other project managers
- Being trained in PPRT to set up programs and projects to manage, which can be viewed by the audit team to keep track of the progress via a project manager's POV.
Wealth Management Technology Intern
Wells Fargo
07.2021 - 01.2022
- Spend three hours daily learning Splunk to understand data and how to turn it into visualizations like graphs, reports, alerts, dashboards, etc
- Attending mission control meetings twice a week to listen to the onboarding processes of new applications
- Study the workings of Jira on a weekly basis to have the knowledge to assist my teammates find discrepancies within the queries
- Attend a weekly 1:1 meeting with a colleague to give updates on assigned Jira work and Kanban board progress.
Education
Software Development -
Central Piedmont Community College
Charlotte, North CarolinaSkills
- JavaScript
- SQL
- JIRA
- Web Development
- HTML & CSS
- Database Management
- Public Speaking
- Active Listening
- Agile
- Microsoft Office
- GitHub
- Confluence
- Java
- Python
- Team player attitude
- Clear and effective communication
- Customer service expertise
- Strong multitasking
Timeline
Enterprise Architecture and Engineer Apprentice
Bank of America
08.2022 - 02.2023
Bartender/Server
Carmel Country Club
05.2022 - Current
Global Banking and Markets Technology Apprentice
Bank of America
01.2022 - 08.2022
Wealth Management Technology Intern
Wells Fargo
07.2021 - 01.2022
Software Development -
Central Piedmont Community College
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