Shelby DeWyse
Asheville
Summary
Resourceful and adaptable Administrative Support Specialist with over 6 years of experience managing multi-site operations, supporting executive functions, and leading high-performing teams. Skilled in healthcare administration, patient experience, and cross-functional coordination. Known for balancing efficient systems with people-first communication and hands-on leadership. Currently expanding language skills to support bilingual service environments. Seeking opportunities where operational excellence and human connection go hand-in-hand.
Overview
8
8
years of professional experience
Work History
Administrative Support Specialist
Carolina Health And Hearing
Augusta, GA
09.2021 - Current
- Supervise 14 staff members and support operations for 70+ providers across 13 clinic locations.
- Led the launch of seven new offices, managing staffing, physical setup, and workflow implementation.
- Oversee internal systems for scheduling, HR, compliance, insurance, and onboarding.
- Develop and implement operational policies to improve efficiency and standardize practices across locations.
- Collaborate with leadership and clinical teams to ensure high-quality patient experience and regulatory compliance.
Patient Care Coordinator
Carolina Health and Hearing
03.2021 - 09.2021
- Coordinated appointments, patient intake, and insurance documentation to ensure seamless clinical flow.
- Managed daily front office operations with a focus on accuracy, communication, and patient satisfaction.
- Supported providers by preparing charts, verifying coverage, and maintaining compliance with HIPAA protocols.
- Helped streamline scheduling systems to improve accuracy and reduce appointment bottlenecks.
- Served as a key liaison between patients, providers, and insurance carriers for smooth service delivery.
Chiropractic Assistant
North Augusta Chiropractic
North Augusta, SC
01.2018 - 01.2021
- Managed front desk operations, patient check-ins, and appointment scheduling in a high-volume clinic.
- Verified insurance benefits, processed claims, and resolved billing discrepancies with patients and carriers.
- Maintained patient records in accordance with HIPAA and office protocols.
- Trained new front desk staff on daily workflows, customer service expectations, and compliance standards.
- Assisted with clinical prep and post-visit instructions, ensuring a smooth and professional patient experience.
Education
Cosmetology License -
Empire Beauty School
Portage, MI05-2016
Skills
- Operations & Office Management
- Staff Leadership & Scheduling
- Patient Experience & Client Service
- Onboarding & HR Support
- Project & Location Launches
- HIPAA Compliance & Documentation
- Microsoft Office
- Google Workspace
- Blueprint
- English (Fluent)
- Spanish (In Progress)
- Verbal communication
- File organization
- Scheduling appointments
- Administrative procedures
- Strategic planning
Languages
Spanish
Limited Working
Timeline
Administrative Support Specialist
Carolina Health And Hearing
09.2021 - Current
Patient Care Coordinator
Carolina Health and Hearing
03.2021 - 09.2021
Chiropractic Assistant
North Augusta Chiropractic
01.2018 - 01.2021
Cosmetology License -
Empire Beauty School
ADDITIONAL HIGHLIGHTS
- Promoted to Administrative Support Specialist within 6 months at Carolina Health and Hearing.
- Played a key leadership role in rapid company expansion across three states.
- Known for fostering a culture of trust, collaboration, and proactive problem-solving.
- Currently enrolled in a Spanish course to improve bilingual communication skills.