SHELBY BROWN
Charlotte
Summary
Professional with proven track record in social work, adept at managing complex cases and providing comprehensive support to clients. Strong focus on team collaboration and consistently achieving results, with flexible approach to meet changing needs. Skilled in client assessment, resource coordination, and crisis intervention, bringing empathy, reliability, and adaptability to every situation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PRN Social Work Case Manager
Iredell Memorial Hospital
07.2025 - Current
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Enhanced interdisciplinary team collaboration for optimal patient care through regular case conferences and communication.
- Ensured continuity of care by coordinating seamless transitions from hospitalization to outpatient services or long-term care facilities.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Reduced readmission rates by collaborating with discharge planners on effective aftercare planning strategies for high-risk patients.
- Collaborated with medical professionals to advocate for the unique psychosocial needs of each patient within a holistic care approach.
Travel Social Work Case Manager
AMN Healthcare - Wake Med Hospital
05.2025 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Travel Social Work Case Manager
GHR Healthcare - Atrium Health
04.2025 - 07.2025
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
Travel Social Worker Case Manager
GHR Healthcare - Univ of Chicago Medicine
04.2024 - 10.2024
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Completed psychosocial evaluations and needs assessments.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
- Organized clinical documentation, treatment plans, and referrals.
Travel Social Work Case Manger
Cross Country Healthcare - Loyola Univ Medical
01.2024 - 04.2024
- Interviewed potential clients to confirm eligibility and completed psychosocial assessments.
- Increased client engagement in treatment plans by utilizing motivational interviewing techniques and active listening skills.
- Established ongoing clinical relationship with clients, evaluating progress, performing follow-up after referrals and continuing assessments to adjust treatment plans.
- Conducted comprehensive psychosocial assessments, identifying strengths and areas of need for targeted intervention.
- Collaborated with colleagues on interdisciplinary teams to develop comprehensive care plans addressing clients'' physical, emotional, and social needs.
- Supported clients in navigating complex social systems, assisting them in accessing appropriate resources such as housing, employment, and healthcare services.
Social Work Case Manager
Duke University Hospital
02.2022 - 01.2024
- Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
- Improved family dynamics by offering support, guidance, and mediation during challenging situations.
- Promoted self-advocacy skills among clients by providing information, tools, and encouragement to make informed decisions.
- Coordinated with community stakeholders for successful implementation of social and community service initiatives.
Travel Social Work Case Manager
Meleeo Healthcare - Northwestern Medicine
02.2023 - 05.2023
- Collaborated with healthcare providers to ensure optimal physical health outcomes for clients in need of medical attention.
- Ensured timely access to services by effectively coordinating care with interdisciplinary teams.
- Maintained up-to-date knowledge of community resources through ongoing professional development and networking activities.
- Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
- Trained new staff members on case management best practices, contributing to an improvement in overall team performance.
Travel Social Work Case Manager
Meleeo Healthcare - Cape Fear Valley
08.2022 - 11.2022
- Explained medical care options to help families make informed healthcare decisions.
- Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
- Provided emotional support to patients and families during critical health situations, promoting coping mechanisms and resilience.
- Supported ethical decision-making processes among healthcare teams by providing guidance on complex cases involving end-of-life care or medical ethics dilemmas.
- Worked with medical teams, patients and families to implement effective treatment plans.
Travel Social Work Case Manager
Meleeo Healthcare - Atrium Health
11.2021 - 05.2022
- Assisted patients in coping with acute or chronic illnesses by offering emotional support and appropriate referrals when needed.
- Delivered culturally competent care by adapting interventions to meet the unique needs of diverse populations.
- Contributed to quality improvement initiatives within the social work department by participating in training workshops.
- Navigated complex healthcare systems to coordinate optimal care for patients with multiple comorbidities.
- Maintained detailed case notes and documentation, ensuring accurate representation of patient progress.
- Enhanced patient satisfaction by providing timely psychosocial assessments and interventions for diverse populations.
- Advocated for patients to secure necessary resources and services during hospitalization and postdischarge.
Travel Social Work Case Manager
AMN Healthcare - Duke Raleigh Hospital
03.2018 - 02.2022
- Provided crisis intervention, effectively deescalating tense situations to ensure safety for all parties involved.
- Reduced hospital readmissions by developing comprehensive discharge plans tailored to individual needs.
- Conducted thorough biopsychosocial evaluations, identifying areas of need to inform appropriate interventions.
- Facilitated support groups, fostering a sense of community and emotional well-being among participants.
- Educated patients and families on available community resources, promoting self-sufficiency and autonomy.
- Collaborated with interdisciplinary teams for improved patient care and outcomes.
Education
Master of Arts - Social Work
Loyola University of Chicago
Chicago, IL08-2012
Bachelor of Arts - Applied Sociology
Lewis University
Romeoville, IL12-2010
Skills
- Elderly care
- Electronic health records
- Patient assessments
- Substance abuse awareness
- Client advocacy
- Assessment skills
- Motivational interviewing
- Multicultural competence
- Behavioral health
- Child welfare expertise
- Family dynamics
- Crisis management plans
- Service plan coordination
- Medical referrals
Certification
- AHA BLS
- LSW IL License# 150.107836
- LMSW CT License# 10752
Timeline
PRN Social Work Case Manager
Iredell Memorial Hospital
07.2025 - Current
Travel Social Work Case Manager
AMN Healthcare - Wake Med Hospital
05.2025 - Current
Travel Social Work Case Manager
GHR Healthcare - Atrium Health
04.2025 - 07.2025
Travel Social Worker Case Manager
GHR Healthcare - Univ of Chicago Medicine
04.2024 - 10.2024
Travel Social Work Case Manger
Cross Country Healthcare - Loyola Univ Medical
01.2024 - 04.2024
Travel Social Work Case Manager
Meleeo Healthcare - Northwestern Medicine
02.2023 - 05.2023
Travel Social Work Case Manager
Meleeo Healthcare - Cape Fear Valley
08.2022 - 11.2022
Social Work Case Manager
Duke University Hospital
02.2022 - 01.2024
Travel Social Work Case Manager
Meleeo Healthcare - Atrium Health
11.2021 - 05.2022
Travel Social Work Case Manager
AMN Healthcare - Duke Raleigh Hospital
03.2018 - 02.2022
Master of Arts - Social Work
Loyola University of Chicago
Bachelor of Arts - Applied Sociology
Lewis University
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