SHEILA WILLIAMS
Garner
Summary
Dynamic customer service professional with a proven track record at Verizon Wireless, excelling in customer relationship management and service quality assurance. Adept at fostering strong customer connections and diffusing tense situations with empathy and patience, consistently driving high customer satisfaction and retention.
Overview
43
43
years of professional experience
Work History
Customer Service Representative
UNC Call Cnter
Raleigh
06.2000 - 12.2020
- Documented customer interactions in the call center system accurately.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Verizon Wireless
Raleigh
04.1994 - 06.2012
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
US Army
US Army
Seneca Army Depot
12.1977 - 02.1988
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
Education
Associate of Applied Science - Medical Office Adminstration
Wake Technical Community College
Raleigh, NC12-2015
Skills
- Customer relationship management
- Service quality assurance
- Time management
- Team leadership
- Customer retention strategies
- Calm demeanor
- Adaptability and flexibility
- Empathy and patience
- Medical terminology
- Customer satisfaction measurement
Timeline
Customer Service Representative
UNC Call Cnter
06.2000 - 12.2020
Customer Service Representative
Verizon Wireless
04.1994 - 06.2012
US Army
US Army
12.1977 - 02.1988
Associate of Applied Science - Medical Office Adminstration
Wake Technical Community College
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