Sheila Vandre Flanagan
Rolesville
Summary
Dedicated to delivering empathetic and exceptional customer experiences, I am passionate about providing top-notch service. I excel in proactive problem-solving, striving to identify and address issues before they escalate. With a keen eye for detail, I am driven by achieving results and constantly pushing myself to excel. Self-motivated and goal-oriented, I consistently seek opportunities to enhance my skills and contribute to team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Fidelity Investments
01.2023 - Current
- Consistently deliver measurable exceptional customer service to Fidelity clients
- Protect and ensure the integrity of confidential information
- Collaborated with other business units within Fidelity to address client needs
- Support clients in resolving complaints and concerns
- Lead planning for team events, outings, weekly reminders, and engagement
- Proficient with software systems and Microsoft products
Customer Service Associate
Goldfish Swim School
03.2022 - 12.2022
- Assist large volume of customers daily with scheduling, appointments, account maintenance
- Reach out to customers to inform of specials and promotions
- Maintain a safe and secure environment for students and families
Preschool Teacher and Childcare Provider
Hope Lutheran Preschool
08.2018 - 08.2020
- Plan and prepare age-appropriate curriculum for early childhood education
- Teach critical thinking and problem solving
- Foster relationship building
- Assess and monitor student progress and hold parent-teacher meetings
Education
Sociology
University of Wisconsin-Madison
American Institute for Paralegal Studies
Skills
- Customer Focused
- Written and Verbal Communication
- Critical Thinking
- Collaboration
- Analytical
- Empathetic
- Self Motivated
- Adaptable
Certification
- SIE, Series 7 and Series 63 Licenses
- Fidelity Excellence in Action nominee in Q2 and Q3 2023, Winner in Q1 2024
- Paralegal Certification
- Health Coach Certification (IIN)
- Yoga Certification
Career Break - Reason
Family responsibilities, including homeschooling and volunteering
Timeline
Customer Service Associate
Fidelity Investments
01.2023 - Current
Customer Service Associate
Goldfish Swim School
03.2022 - 12.2022
Preschool Teacher and Childcare Provider
Hope Lutheran Preschool
08.2018 - 08.2020
American Institute for Paralegal Studies
Sociology
University of Wisconsin-Madison
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