Sheila Roberts
Charlotte
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2027
2027
years of professional experience
Work History
Health Benefits Specialist
Alight Solutions
2023 - Current
- Facilitated enrollment processes for health benefits programs, ensuring accurate information dissemination.
- Assisted clients in understanding plan options and eligibility requirements to enhance satisfaction.
- Reviewed and processed claims submissions, verifying compliance with policy guidelines.
- Collaborated with team members to streamline documentation procedures and improve workflow efficiency.
Customer Service/Personal Bank
Randstad USA/Wells Fargo
01.2021 - 01.2022
- Handling inbounds phone call and responding to inquiries, resolving problem
- Provided Customer Service while adhering to work guidelines, policies and regulations
- Use verbal and/or written skills to handle customer interactions.
- Perform research to resolve more complex customer problems including communicating with other departments to answer/resolve customer’s request/issues.
- Working out of an everyday banking queue Personal account (checking and saving).
- May handle money management claims and connecting customers with departments to file Zella and potential fraud claims.
ASEP Administration
Charlotte Mecklenburg School
01.2019 - 2021
- Assists in determining effective use of facilities and equipment
- Assists in administrative functions of the program as needed
- Participates in staff training, regular staff meetings, and in special ASEP sessions
- Adheres to policies and carries out procedures established by the school and ASEP
- Uses pro-active decision-making and best practices toward a healthy and safe environment
Radiology Administration Assistant
Atrium North East Radiology
01.2013 - 01.2017
- Provided support services to radiologists and technologists
- Ensured efficient handling of radiology images and documents
- Verified radiological treatment orders
- Monitored inpatient/outpatient system filters
- Converted hard copy films to digital images for provider access through computer system
- Prioritized work, problem-solved, managed patient flow, and followed up on film requests
- Provided accurate information to patients and physicians
- Operated computer systems such as RadNet, Dicom, Centricity, iSite Fluency and PowerChart
- Used the radiology information system to identify and track radiology records
- Coordinated record retrieval and delivery for all radiology and hospital procedures
- Assisted with the development and implementation of departmental policies
- Performed regular purge and archival of records to remote storage
- Followed HIPPA procedures to protect client’s confidentiality
Education
Meyer’s Park High School
University of North Carolina Charlotte
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MONTREAT COLLEGE
Skills
- Comprehensive knowledge of all Microsoft programs
- Reviewing, processing, and processing department related inquiries
- Educated in Medical Terminology and Anatomy
- Identify opportunities to improve servicing process within established procedures
- Resourceful in implementing customers solutions
- Skilled in correspondence, files maintenance and record keeping
- High level of organization skills
- Experienced in preparation of presentations and preparing facility reports
- Team player oriented
- Knowledge of Insurance Authorizations and Denials
- Respond to written and phone inquiries to low and complexity servicing functional area
- Skilled in written and verbal forms of communication
Timeline
Customer Service/Personal Bank
Randstad USA/Wells Fargo
01.2021 - 01.2022
ASEP Administration
Charlotte Mecklenburg School
01.2019 - 2021
Radiology Administration Assistant
Atrium North East Radiology
01.2013 - 01.2017
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MONTREAT COLLEGE
Health Benefits Specialist
Alight Solutions
2023 - Current
Meyer’s Park High School
University of North Carolina Charlotte