Sheila Reinbold
Indian Trail
Summary
Medical professional with over 25 years of medical experience. Dedicated, assertive, adaptable, flexible, hard working, high functioning, caring multi-tasker seeking a position in an office setting.
Overview
24
24
years of professional experience
Work History
Patient Coordinator
Dilworth Facial Plastic Surgery
06.2019 - Current
- Provide excellent customer service to all patients, addressing concerns and answering questions professionally.
- Increase efficiency of the office operations through effective multitasking, attention to detail, and organization skills.
- Reduce wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Coordinating and following up with patients to confirm appointments/procedures, collect and post deposits, schedule anesthesia if required and schedule all necessary post operative or follow up appointments.
- Room patients efficiently and accordingly.
- Assist in consultations, procedures, postoperative appointments and all other patient care.
- Obtain client medical and surgical history, medication information, vitals, symptoms, and allergies.
- Explain pre/postoperative instructions and demonstrating the use of at-home medical supplies.
- Sanitize, restock, and organize exam rooms and medical equipment.
- Assist Surgeons with all surgeries while maintaining strict adherence to proper sterilization, including preparing the operating room, packing and sterilizing instruments.
- OSHA Compliance Officer
- Handle sensitive situations with empathy when dealing with distressed patients.
- Build strong relationships with patients through effective communication skills that foster trust with clinic care.
- Promote a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Contribute to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all staff and patients.
Podiatry Assistant
Eastover Foot & Ankle
01.2001 - 10.2019
- Greeted customers into podiatry practice and supplied instruction and direction on phone and in person.
- Ensured accuracy in billing processes by collaborating with insurance providers and verifying patient information for smooth transactions.
- Assisted with insurance forms, pre-authorizations and referrals to determine patient coverage eligibility for proposed treatment or service.
- Scheduled and coordinated patient appointments to facilitate podiatry practice schedule and improve patient experience.
- Obtained and charted patient information to facilitate treatment and record communication among patient and podiatrist.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, vitals, and prepared for physician examinations and treatment.
- Prepared lab specimens for diagnostic evaluation.
- Set up sterile field for in office procedures, including sanitizing and sterilizing instruments.
- Assisted Surgeons in OR.
- Supported podiatrists during biomechanical assessments by gathering relevant data on gait analysis, joint alignment, muscle strength, range of motion, and flexibility.
- Provided patients with customized stretching and strengthening exercises to alleviate foot pain and improve overall function.
- Increased overall clinic efficiency by organizing supplies inventory, restocking as necessary, and monitoring equipment functionality.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
No Degree - Nursing
Mitchell Community College
Statesville, NCNo Degree - Nursing
CPCC
Charlotte, NCSkills
- Attention to detail
- Organizational skills
- Critical thinking
- High functioning
- Relationship building
Timeline
Patient Coordinator
Dilworth Facial Plastic Surgery
06.2019 - Current
Podiatry Assistant
Eastover Foot & Ankle
01.2001 - 10.2019
No Degree - Nursing
Mitchell Community College
No Degree - Nursing
CPCC
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