Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHEILA LINDELL

Charlotte

Summary

Custodial professional with solid history of maintaining cleanliness and order in diverse environments. Skilled in leading teams to achieve spotless and sanitary conditions while adapting to changing needs and priorities. Known for reliability, flexibility, and focus on collaborative efforts to meet and exceed expectations.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Head Custodian II

Charlotte Mecklenburg School
11.2013 - Current
  • Supervised a team of custodians, ensuring all tasks were completed efficiently and to high standards.
  • Managed inventory of cleaning supplies and equipment, placing orders as needed.
  • Conducted regular inspections of facilities to ensure cleanliness and safety.
  • Trained new custodial staff on proper cleaning techniques and safety protocols.
  • Coordinated with school administration to address any maintenance or cleaning issues promptly.

Housekeeper

Alliance Staffing
02.2013 - 11.2013
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.

Retail Clerk

Morrison Cafeteria
08.2010 - 07.2012
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and friendly service at the checkout.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Achieved high levels of accuracy when managing inventory, resulting in minimal discrepancies and improved overall efficiency.
  • Processed returns and exchanges swiftly, maintaining customer satisfaction while adhering to store policies.
  • Ensured accurate cash handling procedures were followed during transactions, minimizing errors and discrepancies.
  • Developed strong relationships with customers by delivering exceptional service and addressing their needs efficiently.
  • Assisted with inventory management, conducting regular stock checks and restocking shelves as needed.
  • Provided excellent product knowledge, assisting customers in making informed purchasing decisions.

Shift Manager

Bojangles' Famous Chicken 'n Biscuits
06.2006 - 10.2009
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Tracked receipts, employee hours, and inventory movements.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.

Retail Clerk

Family Dollar
05.2005 - 08.2005
  • Collaborated with team members to achieve sales goals and maintain a high level of store performance.
  • Increased store revenue by upselling products and promoting special offers to customers.
  • Stayed up-to-date on current promotions and sales events, effectively communicating this information to customers to drive sales opportunities.
  • Boosted store''s appearance through consistent maintenance of merchandise displays, ensuring visual appeal for prospective buyers.
  • Supported overall store operations, performing tasks such as pricing items, cleaning, and organizing displays as necessary.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Streamlined checkout process for customers, reducing wait times and increasing overall efficiency in the retail space.
  • Maintained a clean and organized store environment, ensuring a pleasant shopping experience for customers.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Education

High School Diploma -

North Mecklenburg Senior High School
Charlotte, NC
01.1997

No Degree - Medical Administrative Assistant

Ultimate Medical Academy
Clearwater, FL
08-2026

Skills

  • Strong leadership and team management abilities
  • Excellent communication and interpersonal skills
  • Proficient in the use of cleaning equipment and supplies
  • Knowledge of safety and sanitation standards
  • Ability to perform minor maintenance and repair
  • Critical thinking
  • Relationship building
  • Computer proficiency
  • Health and safety
  • Retail operations
  • Retail display setup
  • Retail merchandising expertise
  • Customer service
  • Active listening

Timeline

Head Custodian II

Charlotte Mecklenburg School
11.2013 - Current

Housekeeper

Alliance Staffing
02.2013 - 11.2013

Retail Clerk

Morrison Cafeteria
08.2010 - 07.2012

Shift Manager

Bojangles' Famous Chicken 'n Biscuits
06.2006 - 10.2009

Retail Clerk

Family Dollar
05.2005 - 08.2005

High School Diploma -

North Mecklenburg Senior High School

No Degree - Medical Administrative Assistant

Ultimate Medical Academy

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SHEILA LINDELL