Sheila Jordan
Elizabeth City
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Administrative Assistant
City of Norfolk
Norfolk
01.2026 - Current
- Managed scheduling and coordinated appointments for team members.
- Assisted in preparing documents and reports for meetings.
- Maintained organized filing system for easy document retrieval.
- Proficient and Microsoft 365 tools including OneDrive, Teams and SharePoint.
- Experienced in Profiler and Outlook to manage scheduling, communication, and administrative tasks.
Customer Service Representative
At Home Superstore
Chesapeake
09.2024 - 01.2026
- Assisted customers with inquiries and resolved issues promptly.
- Processed orders and managed customer accounts efficiently.
- Utilized CRM software to track customer interactions and feedback.
Tax Preparer Supervisor
Liberty Tax Service
Portsmouth
01.2019 - 03.2025
- Prepared individual and business tax returns using tax software and systems.
- Reviewed financial documents for accuracy and compliance with tax regulations.
- Assisted clients in understanding tax obligations and filing procedures.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
Education
Master of Arts - Public Administration
Regent University
Virginia Beach, VA 08.2025 - 03.2026
Bachelor of Science - Business Administration
Regent University
Virginia Beach, VA 08.2023 - 05.2025
Associate of Arts - Business Administration
College of The Albemarle
Elizabeth City, NC 08.2021 - 05.2023
Skills
- Project management
- Microsoft Excel
- Customer service
- Data analysis
Timeline
Administrative Assistant
City of Norfolk
01.2026 - Current
Master of Arts - Public Administration
Regent University
08.2025 - 03.2026
Customer Service Representative
At Home Superstore
09.2024 - 01.2026
Bachelor of Science - Business Administration
Regent University
08.2023 - 05.2025
Associate of Arts - Business Administration
College of The Albemarle
08.2021 - 05.2023
Tax Preparer Supervisor
Liberty Tax Service
01.2019 - 03.2025