Sheila Hudson
Vale
Summary
Specializing in appointment scheduling and team collaboration. Experienced in training new employees and optimizing operations to support a cohesive and effective workplace. The highest level of customer service. Experienced phone etiquette. Cleanliness is a must. Multi-tasking and fast learning.
Overview
11
11
years of professional experience
Work History
Department Lead
Hobby Lobby
Hickory
10.2024 - Current
- Assisted team in daily operations and workflow management.
- Organized team meetings to discuss priorities and updates.
- Collaborated with colleagues to ensure efficient task completion.
- Engaged with team members to foster a positive work environment.
- Provided leadership, motivation, direction and support to team members in order to achieve individual success as well as team goals.
- Provided training and guidance to new employees on policies and procedures.
- Utilized pre-determined corporate plans to merchandise new products.
Manager
Lanez Florist and Gifts
Hickory
03.2015 - 09.2024
- Managed daily operations to ensure team effectiveness and efficiency.
- Oversaw inventory management and supply chain processes.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Managed front desk operations and greeted visitors with professionalism.
- Answered multi-line phone system
- Processed incoming and outgoing mail, ensuring timely distribution to staff.
- Maintained office supplies inventory and placed orders as needed for operations.
- Developed and maintained filing system for easy access to important documents.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant staff member
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Obtained and processed payments from clients for products and services.
- Resolved customer complaints or answered customers' questions.
Receptionist
Unifour Pediatrics
Hickory
06.2014 - 02.2015
- Managed front desk operations and welcomed patients at Unifour Pediatrics.
- Scheduled appointments and coordinated patient flow for efficient service.
- Handled phone inquiries, providing accurate information to families and caregivers.
- Processed insurance forms and verified patient eligibility for services.
- Organized office supplies and maintained a clean, welcoming reception area.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
Education
Associate of Applied Science - Healthcare Management
CVCC
Hickory, NC05-2015
Skills
- Appointment scheduling
- Insurance verification
- Front desk operations
- Team leadership
- Problem solving
- Strong organization
- Verbal and written communication
- Fast learner
- Multi-tasking
Affiliations
- Enjoy fishing and hunting with my boys and fiance
- Going to parks with my grand daughter
- Hiking
- Waterfall Chaser
- Church
Timeline
Department Lead
Hobby Lobby
10.2024 - Current
Manager
Lanez Florist and Gifts
03.2015 - 09.2024
Receptionist
Unifour Pediatrics
06.2014 - 02.2015
Associate of Applied Science - Healthcare Management
CVCC