- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Music
- Dancing
- Enjoy participating in [activity] for overall physical and mental well-being
- Crafting and DIY Projects
- Regularly practice mindfulness and meditation for overall wellness
- Reading
Sheena Whittenburg
Statesville
Summary
Dedicated to assisting or leading a position in customer service. Focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper, and multitasker.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
18
18
years of professional experience
Work History
Behavior Technician
Highlights Healthcare
09.2025 - Current
- Implemented individualized behavior intervention plans for diverse clients.
- Monitored client progress and adjusted strategies to enhance therapeutic outcomes.
- Collaborated with multidisciplinary teams to develop effective treatment protocols.
- Conducted data collection and analysis to track behavioral patterns and trends.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Facility Attendant
Statesville Fitness and Activity Center
06.2021 - Current
- Assisted with logistical requirements for events and meetings.
- Performed routine and comprehensive custodial maintenance of assigned facilities in alignment with specifications.
- Provided excellent customer service, addressing inquiries and resolving issues efficiently.
- Enhanced customer satisfaction through timely addressing of concerns and provision of assistance.
- Improved facility cleanliness by implementing efficient cleaning protocols and schedules.
- Served as a point of contact for external service providers, coordinating necessary maintenance visits or repairs as needed.
- Participated in training workshops for continuous professional development, enhancing knowledge on industry best practices.
Bus Driver
Iredell-Statesville Schools
04.2020 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
Teacher's Assistant
Iredell-Statesville Schools
01.2020 - Current
- Helped with working on goals/ assignments and tests, providing constructive feedback and data based on results.
- Maintained safety and security by overseeing students in recess environments.
- Supervised children during in-classroom activities and on playground.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Engaged and entertained children through recreational and educational activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Communicated with parents to inform about child's progress and classroom behavior.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
Telecommunications Operator
Iredell County Sheriffs Office
07.2019 - 01.2020
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Maintained up-to-date knowledge of emergency call procedures.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Enhanced customer satisfaction by efficiently addressing and resolving technical issues in a timely manner.
- Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
- Gathered customer information and promptly input data into computer system.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
Customer Service Representative
Alarm South/ Security Central
01.2019 - 06.2019
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced response times by prioritizing emergency calls and accurately routing them to appropriate agencies.
- Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
- Documented changes in computer tracking system.
- Improved communication between emergency responders and the public by efficiently dispatching alarms and relaying critical information.
- Developed strong relationships with local authorities through clear communication and cooperation during emergencies.
- Maintained accurate records of alarm incidents, ensuring all necessary information was documented for review and analysis.
- Quickly adapted to new technology systems implemented within the dispatch center for improved operations.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
Telecommunications Operator
City Of Statesville - Police Department
08.2008 - 07.2018
- Operated multi-line telephone systems to manage incoming and outgoing communications efficiently.
- Coordinated emergency response communication between law enforcement agencies and public safety personnel.
- Monitored radio transmissions, ensuring prompt relay of critical information to field units.
- Assisted in training new telecommunications staff on operational protocols and equipment usage.
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Collaborated with team members to maintain high-quality service standards, leading to increased client retention rates.
Education
High School Diploma -
West Iredell High School
Statesville, NC05-2003
Skills
- *Certified in CPR and First Aid
- *Licensed CDL class B
- *Problem-solving
- *Safety practices
- *Customer service
- *Attention to detail
- *Multitasking and organization
- *Clear communication
- *Patience under pressure
- *Conflict resolution
- Active listening
- Data collection
- Documentation skills
Interests
Timeline
Behavior Technician
Highlights Healthcare
09.2025 - Current
Facility Attendant
Statesville Fitness and Activity Center
06.2021 - Current
Bus Driver
Iredell-Statesville Schools
04.2020 - Current
Teacher's Assistant
Iredell-Statesville Schools
01.2020 - Current
Telecommunications Operator
Iredell County Sheriffs Office
07.2019 - 01.2020
Customer Service Representative
Alarm South/ Security Central
01.2019 - 06.2019
Telecommunications Operator
City Of Statesville - Police Department
08.2008 - 07.2018
High School Diploma -
West Iredell High School