Summary
Overview
Work History
Education
Skills
Personal Information
Assessments
Timeline
Generic

Shayvia Felder

Charlotte

Summary

Experienced Client Services Support Specialist skilled in database management and analytical problem-solving. Track record of coordinating training and ensuring regulatory compliance, enabling clients to effectively use applications. Dedicated to improving operational efficiency and delivering high-quality client assistance while safeguarding sensitive information. Strong relationship-building skills with a commitment to customer satisfaction and business growth.

Overview

10
10
years of professional experience

Work History

Client Services Support Specialist Rep 2

Unisys
06.2020 - Current
  • Assist brokers and/or lenders with executing government and conventional loans.
  • Create electronic tickets to track all issues surrounding discrepancies with clients' applications and remotely resolve them in a timely manner.
  • Routinely verify clients' information and troubleshoot clients' accounts and passwords.
  • Coordinate training and ensure clients can navigate and utilize new applications to complete daily workload within departmental goals.
  • Develop operating procedures, documentation templates and establish timelines to ensure competency of clients' daily workload.
  • Participate in agency meetings to provide software production reports, and departmental input, and identify training gaps to address current and future needs.
  • Handle and manage sensitive information for thousands of clients in accordance with operational procedures, HIPAA, and the Privacy Act.
  • Liaise with clients, financial loans, and security.

Associate Administrative Assistant Support

Savannah River Nuclear Solution (US&S)
12.2019 - 06.2020
  • Tracked and archived project item packages in the records database.
  • Developed and presented safety/security Powerpoint for staff.
  • Maintained government database to guarantee all data and records were current.
  • Updated computer software and debugged minor issues.
  • Consistently attended continuing education trainings for Record Management approval.

Solid Waste Automation Engineering Intern

Savannah River Site
11.2018 - 10.2019
  • Debugged programs and databases, working directly with on- and off-site clients.
  • Compiled data and created reports for multiple departments.
  • Inscribed test cases designed for software developers.

Administrative Assistant

Winthrop University
Rock Hill
08.2016 - 12.2017
  • Created MS Word documents, spreadsheets of students' academic grades, and capacity of classes.
  • Assisted professor in grading papers and creating class documents.

Front-End Assistant Manager/ Cashier

The Fresh Market
Aiken
04.2017 - 10.2017
  • Supervised up to 6 employees; opened and closed the store.
  • Reconciled cash registers; prepare deposits; compile data & create reports.

Records Assistant

Aiken Technical College
Aiken
11.2015 - 08.2016
  • Scanned transcripts, archived student records, and entered graduation applications into the database.
  • Assisted in registering students for classes.

Education

Bachelor of Science - Mathematics-Computer Science

University of South Carolina Aiken
Aiken, SC
08.2019

Skills

  • Programming languages: Java, C, C#
  • Analytical problem-solving skills
  • Microsoft Office suite proficiency
  • Visual Studio and Eclipse expertise
  • Web design principles
  • Networking fundamentals and administration
  • IT support services
  • Data entry accuracy and management
  • Training coordination and scheduling skills
  • Helpdesk operations and client assistance
  • Regulatory compliance knowledge
  • Database management with SQL Server
  • Project planning methodologies
  • Test case creation with XML

Personal Information

Work Permit: Authorized to work in the US for any employer

Assessments

  • Administrative assistant/receptionist, Proficient, 03/01/22, Using basic scheduling and organizational skills in an office setting
  • Technical support, Completed, 06/01/20, Performing software, hardware, and network operations.

Timeline

Client Services Support Specialist Rep 2

Unisys
06.2020 - Current

Associate Administrative Assistant Support

Savannah River Nuclear Solution (US&S)
12.2019 - 06.2020

Solid Waste Automation Engineering Intern

Savannah River Site
11.2018 - 10.2019

Front-End Assistant Manager/ Cashier

The Fresh Market
04.2017 - 10.2017

Administrative Assistant

Winthrop University
08.2016 - 12.2017

Records Assistant

Aiken Technical College
11.2015 - 08.2016

Bachelor of Science - Mathematics-Computer Science

University of South Carolina Aiken

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Shayvia Felder