SHAYNE HESTER JR
Greensboro
Summary
Dedicated landscaping professional with experience at Brehm LLC, skilled in seasonal maintenance and residential landscaping. Known for strong work ethic and customer service, I enhanced curb appeal through effective trimming and weeding. Adaptable team player, committed to maintaining organized and safe work environments while ensuring client satisfaction.
Resourceful Assistant in Customer Support known for high productivity and efficient task completion. Skilled in conflict resolution, customer relationship management, and technical troubleshooting. Excel at communication, problem-solving, and adaptability, ensuring outstanding support experiences for customers. Thrive in fast-paced environments, leveraging teamwork and critical thinking skills to meet challenges head-on.
Overview
7
7
years of professional experience
Work History
Customer support
Spectrum
Greensboro
08.2025 - Current
- Investigated escalated customer support inquiries and provided resolution based on established guidelines.
- Analyzed data from logs to identify trends in customer support requests.
- Created detailed reports documenting customer support incidents as well as resolutions provided.
- Provided customer support by retrieving digital documents and answering queries related to scanned files.
- Reviewed customer feedback to identify areas of improvement in customer support operations.
- Resolved issues with first call and escalated more complex issues to obtain necessary customer support.
- Provided customer support and addressed customer inquiries in a timely manner.
Stock Manager
Walmart
Greensboro
07.2025 - 12.2026
- Managed inventory levels to ensure stock availability and minimize shortages.
- Organized stockroom layout for efficient product retrieval and storage.
- Coordinated with suppliers to schedule timely deliveries and manage orders.
- Trained team members on proper stock handling and safety procedures.
Landscaping Crew Member
Brehm LLC
Morehead City
05.2024 - 07.2025
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Developed expertise in operating various landscaping tools such as mowers, trimmers, blowers efficiently ensuring the safety of self and others.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Boosted curb appeal for residential properties with well-maintained lawns, gardens, and walkways.
- Maintained grounds by trimming, weeding, and general clean-up.
- Operated landscaping equipment for efficient yard maintenance and design.
- Maintained tools and equipment for optimal performance and safety standards.
Crew Member
Dairy Queen Grill & Chill
Morehead City
03.2020 - 07.2022
- Prepared and served food items following Dairy Queen standards.
- Maintained cleanliness and organization of work areas and dining spaces.
- Operated kitchen equipment safely and efficiently during peak hours.
- Assisted in training new crew members on procedures and customer service.
- Handled customer orders accurately while providing excellent service.
Education
High School -
West Carteret High School
Morehead City, NC 08.2018 - 06/2022
Skills
- Flexible and adaptable
- Team collaboration
- Mulching practices
- Heavy lifting
- Customer service
- Physically fit
- Strong work ethic
- Data analysis
- Stock organization
- Inventory management
- Problem solving
- Effective communication
- Attention to detail
Timeline
Customer support
Spectrum
08.2025 - Current
Stock Manager
Walmart
07.2025 - 12.2026
Landscaping Crew Member
Brehm LLC
05.2024 - 07.2025
Crew Member
Dairy Queen Grill & Chill
03.2020 - 07.2022
High School -
West Carteret High School
08.2018 - 06/2022