SHAYLLA COOPER
Winterville
Summary
Experienced admissions coordinator bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in being organized, and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal skills.
Overview
9
9
years of professional experience
Work History
Business Office Manager
Alpha Care One
04.2023 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Ensured compliance with company policies and industry regulations through regular audits and process updates.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
- Payroll
- Managed Resident Trust Funds
Certified Nursing Assistant
ECU Health Greenville
02.2016 - Current
- Assisted residents with bathing and dressing to promote personal hygiene.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Supported non-ambulatory residents in range of motion exercises.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
Admissions Director
Universal Healthcare & Rehab
03.2020 - 03.2023
- Established and upheld procedures for medical records collection, coding and filing.
- Managed well-organized system of closed and open medical records with ready availability to interdisciplinary personnel.
- Supported medical staff research and administrative planning by maintaining current data collection systems.
- Insurance authorizations.
- Marketing.
- Building relationships with the community.
- Referrals.
- Quick decision making.
- Fostered relationships with community partners, local hospitals, ALFs, senior centers, and hosting events with the community and residents.
- Maintaining budget and case mix.
- Administered staffing schedules for maximum utilization of material and human resources.
- Enforced state and federal legal requirements governing confidentiality and legal issues pertaining to health information.
- Reviewed discharges and other records on nursing units for compliance with procedures.
Medical Records Manager
Universal Healthcare Greenville
03.2020 - 03.2023
- Developed policies and procedures to guide the collection, storage, and disposal of confidential health records in accordance with industry standards.
- Implemented electronic health record systems to enhance data management, leading to improved patient outcomes.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Enhanced patient privacy by establishing secure storage procedures and strict access controls for sensitive health information.
- Improved patient care by efficiently managing and organizing medical records for easy access and retrieval.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL04-2011
Skills
- Strong communication skills
- HIPAA compliance
- Scheduling Appointments
- Staff training and development
- Managing Accounts
- Annual Budgeting
- Health Information Systems
- Epic Systems
- Policy and Program Development
- Insurance Verification
- Billing and Collecting
- Patient Safety
- Utilization Management
Timeline
Business Office Manager
Alpha Care One
04.2023 - Current
Admissions Director
Universal Healthcare & Rehab
03.2020 - 03.2023
Medical Records Manager
Universal Healthcare Greenville
03.2020 - 03.2023
Certified Nursing Assistant
ECU Health Greenville
02.2016 - Current
Associate of Science - Healthcare Management
Ultimate Medical Academy
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