Shayla Stokes
Kernersville
Summary
Driven professional with a passion for enhancing customer satisfaction and engagement through strategic analysis and feedback implementation. Excelling in data entry, demonstrating exceptional computer skills, and a commitment to workplace efficiency. Committed to fostering customer relationships while being a detail-oriented team player with strong organizational skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Unit Receptionist
Novant Health, Forsyth Medical Center
08.2024 - Current
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Routed incoming mail and messages to relevant personnel without delay.
- Maintained current and accurate medical records for patients.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Amazon Fufillment Associate
Amazon
06.2024 - 08.2024
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Utilized customer feedback to improve product offerings.
- Inspected incoming and outgoing packages to ensure accuracy and prevent errors
- Recorded information, shortages, and damages to keep records current
Summer Conference Assistant
UNC Greensboro
05.2023 - 08.2023
- Oversaw conference rooms, directed visitors, managed reservation system, answered questions and coordinated with orientation leaders.
- Operated multi-line phone system to receive, screen and redirect calls.
- Utilized computer databases to organize housing rosters.
- Offered basic reference assistance to support information needs.
- Answered phone and in-person inquiries about housing services, policies and procedures to provide accurate information.
Education
Bachelor of Science - Information Science
UNC Greensboro
Greensboro, NC05.2026
High School Diploma -
Emsley A Laney High School
Wilmington, NC05.2021
Skills
- Program Support
- Workplace Safety
- Cash Handling
- Data Entry
- Customer Engagement
- Shipment Processing
- Computer Skills
Certification
- Google Business Intelligence Certification - July 2024
Timeline
Medical Unit Receptionist
Novant Health, Forsyth Medical Center
08.2024 - Current
Amazon Fufillment Associate
Amazon
06.2024 - 08.2024
Summer Conference Assistant
UNC Greensboro
05.2023 - 08.2023
- Google Business Intelligence Certification - July 2024
Bachelor of Science - Information Science
UNC Greensboro
High School Diploma -
Emsley A Laney High School
Similar Profiles
Mark SiceloffMark Siceloff
Registered/Registered Charge Nurse, Emergency Department at Novant Health, Forsyth Medical CenterRegistered/Registered Charge Nurse, Emergency Department at Novant Health, Forsyth Medical Center
Tracy MasseyTracy Massey
Vascular Access Team (VAT) Registered Nurse at Novant Health Forsyth Medical CenterVascular Access Team (VAT) Registered Nurse at Novant Health Forsyth Medical Center
Laken JessupLaken Jessup
Registered Nurse, PACU at Novant Health Forsyth Medical CenterRegistered Nurse, PACU at Novant Health Forsyth Medical Center