Shayla Edmonds
Clemmons
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service provider industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. I take pride in quality, efficiency, and communication at every step. A go-getting, solution driven person with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Service Advisor/Office Coordinator
Travel Centers of America
Mocksville, NC
05.2022 - Current
- All front and back of house chores that are required and requested. Basic duties include keeping sales floor clean, organized and streamlined to best fit the customer's/team members "flow" when on the floor, cash and check settlements, shift closeouts, and inventory intake/sourcing.
- Previously a trainer/lead technician switched to service advisor on the night shift who is determined to find tailored solutions regarding customer satisfaction and workflow efficiency.
- Taking on various office responsibilities with complex requirements depending on what is requested by management, and creating a steam-lined, comprehensible solution so that it can be revisited when needed.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Trained new staff on company procedures and best practices for customer service excellence.
- Monitored inventory levels of parts and supplies, facilitating efficient reordering processes.
- Developed promotional materials highlighting service offerings to increase customer engagement and sales initiatives.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Strong aptitude for detailing records of services performed, ensuring accuracy in billing and warranty claims processing.
Education
Associate of Science - Environmental Science
Davidson-Davie Community College
Mocksville, NC High School Diploma -
Davie County High School
Mocksville, NC 06-2020
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Excellent communication
- Complaint resolution
- Workflow management
- Customer relationship management
Timeline
Service Advisor/Office Coordinator
Travel Centers of America
05.2022 - Current
Associate of Science - Environmental Science
Davidson-Davie Community College
High School Diploma -
Davie County High School