Shay Taylor
Charlotte
Summary
Dynamic hospitality professional with extensive experience in upscale restaurants and local watering holes, consistently delivering exceptional customer experiences. Expertise in mixology and culinary techniques, combined with a passion for engaging service, drives a commitment to excellence in every interaction. Eager to contribute to a vibrant and expanding team by leveraging skills to enhance guest satisfaction and operational success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Chef
Self-employed
2017.02 - Current
- Created customized meal plans based on client dietary restrictions and preferences, using locally sourced ingredients.
- Prepared and served meals for small dinner parties/events and oversaw quality, sanitation and safety processes
Bartender
Hawkers Asian Street Food
2023.08 - 2025.10
- Crafted signature cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Trained and mentored junior bartenders on drink preparation techniques and customer service skills.
- Completed daily preparation of various housemade juices, housemade syrups, and garnishes
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
FOH Manager/Bartender
Hart's
2021.07 - 2023.08
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
Bartender
Momofuku Noodle Bar
2018.10 - 2020.03
- Maintained guest satisfaction through menu knowledge and efficient service
- Created craft cocktail recipes consistent with restaurant brand.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Bartender/Supervisor
Milk and Hops
2018.10 - 2019.12
- Assisted guests in selection of craft beer from local and national microbreweries
- Completed accurate inventory records to prevent loss and maintain organized and profitable establishment.
Education
Bachelor of Science - Psychology And Theatre
Rutgers University
New Brunswick, New Jersey, NJ2016-01
Skills
- Recipe and menu planning
- Different culinary techniques
- Liquor, beer, sake, and wine knowledge
- Classic cocktails & Creative Mixology
- Knowledge of craft and microbrews
- Engaging personality
Certification
- Certified Beer Server
- NYU Hospitality & Tourism (2022)
- BAR SMARTS
- Licensed Food Handler - ServSafe
Timeline
Bartender
Hawkers Asian Street Food
2023.08 - 2025.10
FOH Manager/Bartender
Hart's
2021.07 - 2023.08
Bartender
Momofuku Noodle Bar
2018.10 - 2020.03
Bartender/Supervisor
Milk and Hops
2018.10 - 2019.12
Personal Chef
Self-employed
2017.02 - Current
Bachelor of Science - Psychology And Theatre
Rutgers University