Shay Jones
Knightdale
Summary
Results-driven Manager with over 4 years of property management experience across luxury, multifamily, and student housing communities. Demonstrated success in leading on-site operations during vacancies, training cross-functional teams, and maximizing financial performance and occupancy rates. Skilled in leasing, budgeting, property turns, and resident satisfaction initiatives. Adept at coordinating regional operations, ensuring compliance, and supporting company growth through adaptable, high-impact leadership.
Overview
8
8
years of professional experience
Work History
Assistant Community Manager
Bainbridge Cary
02.2024 - Current
- Provide on-site leadership and serve as an interim manager during staffing transitions to maintain seamless operations and financial performance.
- Administer all aspects of AP/AR, leasing, marketing, and property management in coordination with the Regional Manager.
- Achieved occupancy growth from 30% to 95% within 12 months through strategic marketing and resident engagement.
- Train and mentor leasing and maintenance teams on corporate procedures, compliance, and customer service excellence.
- Oversee move-outs, unit turns, and move-ins, ensuring quality control and timely completion.
Assistant Community Manager
Morguard
06.2023 - 02.2024
- Supported property and regional managers in all operational functions, including budget preparation, expense management, and vendor coordination.
- Acted as interim property manager during absences, maintaining leasing goals, financial reporting accuracy, and resident satisfaction.
- Oversaw invoice approvals, rent collections, and delinquency control, ensuring timely and accurate financial tracking.
- Implemented process improvements that streamlined administrative tasks and enhanced team accountability.
Resident Services / Assistant Community Manager
Landmark Properties Inc.
09.2021 - 06.2023
- Managed day-to-day operations for a student housing portfolio, overseeing 20+ team members across leasing, maintenance, and resident support.
- Directed move-in/move-out logistics for over 500 student residents, ensuring compliance and satisfaction.
- Prepared and analyzed quarterly budget reports and occupancy data using advanced Microsoft Excel tools.
- Delivered new-hire training on compliance, policies, and communication standards, improving service quality and retention.
Sales Consultant
Spectrum
05.2019 - 08.2021
- Expanded customer base and improved retention through strategic relationship-building and consultative sales.
- Led regional sales training sessions, improving KPI performance and team collaboration.
- Designed customer engagement programs that increased satisfaction and repeat business.
Manager Associate
Hertz
06.2017 - 05.2019
- Managed daily sales operations and reporting through CRM systems and branch performance metrics.
- Negotiated and closed business contracts, presenting solutions to executive-level clients.
- Supported branch budgeting, payroll, and marketing initiatives while mentoring staff on performance targets.
Education
No Degree - Pollical Science
University of North Carolina At Pembroke
Pembroke, NC08-2027
Skills
- Operations Management: Property Turns, Leasing Administration, AP/AR, Budgeting, Financial Reporting
- Leadership: Staff Training, Regional Oversight, Vacancy Coverage, Team Motivation
- Systems & Tools: Yardi, Entrata, Microsoft Office Suite, CRM, Excel Reporting
- Customer Experience: Resident Relations, Retention Programs, Conflict Resolution
- Professional Strengths: Time Management, Adaptability, Strategic Planning, Compliance
Accomplishments
- Increased property occupancy by 65 percentage points (30% → 95%) within one year.
- Served as on-site operations lead for multiple communities during management transitions.
- Recognized for exceptional financial accuracy and resident satisfaction improvements.
- Consistently exceeded company leasing and retention goals through proactive strategy execution.
Timeline
Assistant Community Manager
Bainbridge Cary
02.2024 - Current
Assistant Community Manager
Morguard
06.2023 - 02.2024
Resident Services / Assistant Community Manager
Landmark Properties Inc.
09.2021 - 06.2023
Sales Consultant
Spectrum
05.2019 - 08.2021
Manager Associate
Hertz
06.2017 - 05.2019
No Degree - Pollical Science
University of North Carolina At Pembroke