Shawnee Howell
Jacksonville
Summary
Dynamic professional with a proven track record in enhancing communication between internal and external customers, resulting in stronger relationships and improved collaboration. Successfully streamlined the integration of two major time clock systems across sister properties, optimizing operational efficiency. Boosted human resource department output by 25% within six months of joining the organization, demonstrating a commitment to driving results and fostering productivity. Passionate about leveraging expertise to contribute to organizational success and elevate team performance.
Overview
17
17
years of professional experience
Work History
Accounts Department
Furniture Fair
Bellfolk, NC
03.2026 - Current
- Administered over 150 customer accounts to guarantee precision and responsibility in transactions.
- Facilitated opening of new customer accounts to enhance client onboarding experience.
- Analyzed customer account activity to ensure timely payment resolution and maintain financial integrity.
- Executed outreach to individuals and businesses through phone, email, and mail to secure payment requests.
- Managed incoming customer phone calls and efficiently redirected inquiries to appropriate departments.
- Coordinated with stakeholders to establish and organize repayment schedules that meet mutual agreements.
- Enhanced operational efficiency by meticulously documenting client interactions and maintaining up-to-date account statuses. Delivered comprehensive progress reports to management, driving informed business decisions.
HR Assistant Manager/HR Recruitment and Compliance Specialist/HR Administrative Assistant
Sandals Resorts International
Beaches Ocho Rios
06.2021 - 06.2025
- Supported HR Manager in managing daily operations of HR department to enhance workflow efficiency.
- Collaborated with HR Manager to address unforeseen personnel challenges, ensuring seamless operational continuity.
- Developed and implemented monthly incentive initiatives aimed at fostering team engagement and productivity.
- Coordinated documentation and submission of work permit renewals for foreign staff members.
- Reviewed and synthesized monthly performance data for management, contributing to a 15% boost in overall team efficiency.
- Oversaw budgetary processes for HR to align expenditures with property objectives and strategic goals.
- Established and enforced policies and procedures to ensure compliance and operational efficiency.
- Achieved compliance with company standards by effectively managing uniform ordering processes for property operations. Enhanced onboarding experience for new team members through the efficient distribution of uniforms.
- Oversaw monthly recruitment and onboarding of new team members, fostering alignment with property cultural values and addressing operational demands.
- Oversaw processing and follow-up of injury on the job (IOJ) cases, ensuring meticulous record-keeping and adherence to compliance standards.
- Monitored adherence to company appearance standards to uphold brand image and professionalism at Sandals Resort International.
- Performed detailed audits of team members' files to uphold compliance with organizational guidelines.
- Streamlined enrollment processes for new team members in medical life insurance and pension schemes.
- Managed logistics of inter-resort transfers, ensuring effective allocation of team members across locations.
- Designed comprehensive staff strategies aimed at fostering professional growth and operational efficiency.
- Coordinated training program logistics to support professional development initiatives.
- Assisted in contract negotiations to ensure favorable terms and conditions for all parties involved.
- Executed payroll operations on a weekly basis to ensure timely compensation for over 1100 employees.
- Managed new hire and termination paperwork processing to streamline onboarding and offboarding procedures.
- Implemented systematic filing processes to enhance accessibility and management of team members' information.
- Delivered engaging orientation sessions for new employees to ensure smooth integration into company culture.
- Facilitated phone communication with internal and external personnel to support operational efficiency.
- Managed scheduling of appointments for meetings. Facilitated integration of meeting schedules into Outlook, ensuring all stakeholders received timely reminders. Enhanced team communication by accurately recording meeting minutes.
Group Account Executive
SuperClubs Group Resort
Runaway Bay, St. Ann
10.2009 - 05.2012
- Directed group account management for bookings of 10 to 150 rooms.
- Leveraged advanced selling tools to identify and cultivate new client relationships. Achieved successful sales closures that contributed to overall team success.
- Supervised administrative activities, focusing on effective payment collection and overall group management.
- Reviewed client accounts and processed refunds for overpayments, enhancing client satisfaction and trust.
- Facilitated seamless integration of opera system, improving coordination and effectiveness of resort service operations.
Education
Background Screening - Human Resources
AB Global - Screening University
Largo, FL03-2026
BBA - Business Administration
Unicaf University
Malawi03-2022
5 Levels of Leadership - Hospitality Management
John Maxwell
Duluth, GA01-2018
Supervisory Management, Leadership Development.... - Hospitality Management
Sandals Cooperation University
Montego Bay, Jamaica01-2017
High School Diploma -
Patchogue-Medford Schools Adults Literacy Program
New York State Education Department01-2001
Secretarial Studies - Business Administration
International Association of Administrative Professional
Kansas City, MO01-2000
Diploma in Management Studies - Management Studies
Jamaica Institute of Management
Jamaica, St. Ann08-1999
Skills
- Proficient in Microsoft Office Suite
- Confidential information management
- Strong written and verbal communication
- Proficient in teamwork dynamics
- Effective multitasking ability
- HRIS application/HRMS Oracle Software (HR Orange, Interactive Payroll System – IPS, Sage Abra Suite)
- Highly organized / Time Management
- Strategic Planning/ Conflict Management
Timeline
Accounts Department
Furniture Fair
03.2026 - Current
HR Assistant Manager/HR Recruitment and Compliance Specialist/HR Administrative Assistant
Sandals Resorts International
06.2021 - 06.2025
Group Account Executive
SuperClubs Group Resort
10.2009 - 05.2012
Background Screening - Human Resources
AB Global - Screening University
BBA - Business Administration
Unicaf University
5 Levels of Leadership - Hospitality Management
John Maxwell
Supervisory Management, Leadership Development.... - Hospitality Management
Sandals Cooperation University
High School Diploma -
Patchogue-Medford Schools Adults Literacy Program
Secretarial Studies - Business Administration
International Association of Administrative Professional
Diploma in Management Studies - Management Studies
Jamaica Institute of Management
Additional Information
- 12 + years' work experience in Human Resources
- Experienced in supporting the HR team across all operational and administrative functions
- Hands-on experience in managing payroll processes
- Well-versed in assisting in the documentation of workflow processes and procedures
- Demonstrated success in managing statistical data and collecting various training certificates and policy acknowledgments.
ALISON ONLINE COURSES
- Diploma in Human Resource Management
- Introduction to Modern Human Resources Management
- International and Strategic Human Resources Management
- Introduction to Time Management
- Leadership Skills - Business
- Business Communication - Managing Successful Team Meetings
- Human Resource Management - Discipline in Organizations
- Business Communications - Fundamentals of Business Writing
- Human Resource Management - Recruitment and Selection Process
- Modern Human Resources Management – Training and Induction