Shawna Stewart
Jacksonville
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Lowes Foods. Skilled in decision-making and customer service, achieving high accuracy in order fulfillment and reducing wait times. Increased loyalty through empathetic resolution of complaints, showcasing attention to detail and organizational prowess.
Overview
6
6
years of professional experience
Work History
Lowes Foods Personal Shopper
Lowes Foods
10.2021 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Cashier
Foodlion Grocery Store
03.2021 - 09.2021
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Walmart
08.2018 - 01.2021
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Associate of Science - Medical Sonography
Cape Fear Community College
Wilmington, NCHigh School Diploma -
Greenup County High
Greenup, KY05-2017
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
Languages
English
Full Professional
Timeline
Lowes Foods Personal Shopper
Lowes Foods
10.2021 - Current
Cashier
Foodlion Grocery Store
03.2021 - 09.2021
Customer Service Representative
Walmart
08.2018 - 01.2021
Associate of Science - Medical Sonography
Cape Fear Community College
High School Diploma -
Greenup County High
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