Shawna Friar
Granite Falls
Summary
Results-driven and highly self-motivated professional with 25 years of experience in the Cellular Industry. Proven ability to execute results through performance excellence, excelling in fast-paced environments. Passionate in driving growth, professional, and personal development. Seeking to leverage expertise on a bigger scale.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Senior Manager
Verizon
Hickory
02.2024 - Current
- High level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities
- Driving high performance results in Quality of Sale and revenue
- Risk management
- Building, developing, and mentoring the team
- Engaging in sales strategy, budgeting, analyzing reporting, and forecasting
- Providing solutions
Assistant Manager
Verizon
Hickory
09.2022 - 05.2024
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Communicated regularly with customers to gain insights into their needs.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Floor management
Senior Manager
Verizon
Marion
05.2023 - 02.2024
- High level of accountability for all retail store functions
- Communication and implementing the company vision through directing day-to-day activities
- Driving high performance results in Biometric and revenue drives
- Managed operational risks
- Building, developing, and mentoring the team
- Engaging in sales strategy, budgeting, analyzing reporting and forecasting
- Provides employee and customer solutions
Education
Bachelor of Arts - Public Relations & Marketing
Ashford University
San Diego, CA02-2020
Skills
- Sales strategy
- Risk management
- Team building
- Employee training
- Operational standards
- Customer service
- Data analysis
- Performance management
- Communication skills
- Problem solving
- Forecasting
- Strategic planning
- Organizational development
- Analytical thinking
- Operations management
- Talent development
- Influencing and negotiating
- Staff training
- Attention to detail
- Problem-solving abilities
- Process improvement
- Scheduling and coordinating
- Staff management
Timeline
Senior Manager
Verizon
02.2024 - Current
Senior Manager
Verizon
05.2023 - 02.2024
Assistant Manager
Verizon
09.2022 - 05.2024
Bachelor of Arts - Public Relations & Marketing
Ashford University