Shawn Welch
Thomasville
Summary
Professional retail manager with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about finding a solution to the opportunity at hand. Effectively led the turnaround of three underperforming stores resulting in measurable growth and profitability across all three struggling locations.
Overview
18
18
years of professional experience
Work History
Store Manager
NAPA Auto Parts - Genuine Parts
Thomasville, NC
02.2014 - Current
- Oversaw team operations focused on achieving sales goals by optimizing inventory processes and fostering strong customer relationships.
- Analyzed and improved operational procedures to boost efficiency and maximize store performance.
- Guided and supported staff in mastering product knowledge, contributing to an environment that values continuous learning and improvement.
- Designed and launched promotional initiatives that successfully attracted more customers and improved retention rates.
- Maximized sales with 10% growth and minimized shrinkage through excellent customer service and adherence to standard practices.
Cook
Chick-fil-A
High Point, NC
09.2012 - 02.2014
- Maintained rigorous adherence to Chick-fil-A standards and recipes while preparing high-quality meals.
- Executed safe and efficient operation of kitchen equipment, ensuring high-quality food output.
- Maintained an orderly and sanitary kitchen environment to support compliance with health standards.
- Facilitated training sessions for new staff on cooking techniques, safety protocols, and company policies.
Assistant Electrician
Cornerstone Electric and Media Services
High Point, NC
03.2008 - 10.2012
- Assisted in installing and maintaining electrical systems and components.
- Collaborated with electricians to troubleshoot electrical issues effectively.
- Conducted routine inspections of electrical equipment for compliance and functionality.
- Enhanced workflow efficiency by organizing materials and tools for projects.
Education
High School Diploma -
Solid Foundation Academy
High Point, NC05-2005
Skills
- Problem-solving
- Strong customer support skills
- Retail operations management
- Multitasking and organization
- Team leadership and coaching
- Cash management
- Recruitment and hiring
- Shift scheduling
- Employee training
Accomplishments
- Triple Crown award winner.
- Business of the month award from the city.
- Mentored two counter associates to store managers.
- Exceeded monthly store sales goals 13 months in a row.
Timeline
Store Manager
NAPA Auto Parts - Genuine Parts
02.2014 - Current
Cook
Chick-fil-A
09.2012 - 02.2014
Assistant Electrician
Cornerstone Electric and Media Services
03.2008 - 10.2012
High School Diploma -
Solid Foundation Academy