Shawn Watson
Hickory
Summary
Driven professional with excellent customer service, leadership and sales abilities. Competitive with a strong background providing customers with specific products to address needs and requirements. Innovative and focused; polished in maintaining accurate records of sales, developing leads, prospects and resolving customer issues.
Overview
21
21
years of professional experience
Work History
Stockroom Supervisor
CINTAS
06.2019 - Current
- Run stockroom for 2 locations: 17M & 99K.
- Ensure all garments are ordered/provided to meet customer standards.
- Quality control on all return garments to maintain material costs.
- Coordinate with service teams to deliver garments by specified due dates.
- Hold weekly meetings with both locations to control and exceed KPIs.
- Coordinate and strategize daily/weekly game plan with all Stockroom Partners.
- Resolved customer concerns regarding product availability or delays in a professional and timely manner.
Production Supervisor
CINTAS
06.2019 - Current
- Communicate with Charlotte location to ensure proper inventory levels.
- Trained new hires on production procedures, ensuring a quick ramp-up time and consistent performance levels across the team.
- Check and maintain vehicle maintenance.
- Adjust scheduling in order to complete tasks in timely manner.
- Communicate with service teams to adjust inventory needs for each customer as needed.
Service Sales Representative
CINTAS
06.2019 - Current
- Maintained inventory in company vehicle.
- Knowledge of First Aid and Safety products.
- Deliver/distribute supplies needed to businesses in a timely manner.
- Maintained excellent driving record as well as maintained company delivery van.
- Calculated fastest delivery routes to ensure fastest service.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Department Supervisor
Schneider Mills
05.2018 - 06.2019
- Oversee 2nd and 3rd shift employees
- Attended weekly managerial meetings to analyze output/ inventory levels and strategize upcoming production demands
- Ensure quality standards are met
- Motivate employees to achieve production goals
- Troubleshoot and repair mechanical issues within department
- Evaluate employee performances
- Offer praise and/or constructive criticism based on observations.
Digital Sales Specialist
BH Media Inc./Hickory Daily Record
11.2016 - 05.2018
- Meet with business owners to enhance their online presence
- Strategize ways to develop clients' online marketing
- Maintain relationship with current customers to ensure peak optimization
- Interact with new customers on a daily basis
- Frequent cold calling
- Exceptional closing skills
- Ability to remain calm under pressure and deadlines.
Manager
Red Lobster
02.2003 - 11.2016
- Responsible for hiring and training to maintain ultimate employee longevity
- Providing leadership by example for all front line employees and all managerial staff to ensure every customer receives the quality service we strive to provide
- Provide one-on-one reviews every 30, 60, 90 days or as needed, to assist the employee to maintain the highest standard
- Responsible for all aspects of food and beverage budget
- (In the past 8 years exceeded company goals)
- Responsible for weekly/monthly inventory and ordering
- Maintain professional relationship and communication with all vendors
- Frequently asked to visit sister restaurants to troubleshoot and train as needed.
Education
High School Diploma -
Fred T Foard High School
Hickory, NC06.1999
Skills
- Client Relations
- Service Upselling
- Sales closing
- Customer service
- Time Management
- Leadership
- Experience Training & Development
- Warehouse Safety
- Teamwork and Collaboration
- Reliability
- Excellent Communication
- Schedule Coordination
- Problem-solving abilities
Timeline
Stockroom Supervisor
CINTAS
06.2019 - Current
Service Sales Representative
CINTAS
06.2019 - Current
Production Supervisor
CINTAS
06.2019 - Current
Department Supervisor
Schneider Mills
05.2018 - 06.2019
Digital Sales Specialist
BH Media Inc./Hickory Daily Record
11.2016 - 05.2018
Manager
Red Lobster
02.2003 - 11.2016
High School Diploma -
Fred T Foard High School
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