Shawn Tietjen
Wilmington
Summary
Accomplished shop manager specializing in process optimization and team dynamics enhancement. Proven ability to develop strong customer relationships and maintain optimal inventory levels, resulting in increased sales and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Shop Manager
Colony Tire
Wilmington
08.2024 - 06.2026
- Streamlined daily shop operations to enhance workflow and service delivery.
- Trained and supervised staff on customer service best practices to elevate customer satisfaction.
- Trained and supervised staff on customer service best practices for improved team performance.
- Managed departmental tasks during manager's absence.
- Cultivated relationships with personal customers to maintain engagement during low business activity.
Business Owner
MnT Performance and BNT Performance
Wilmington
05.2000 - 04.2023
- Oversaw daily operations, enhancing automotive service quality and overall performance.
- Developed marketing strategies that increased brand awareness and engaged customers.
- Supervised staff training programs, ensuring high service standards were consistently met.
- Maintained accurate records of production inventory, income, and expenses.
- Negotiated vendor contracts for supplies and services to reduce costs.
- Monitored cash flow to ensure effective resource budgeting.
- Determined pricing strategies for products and services based on market analysis.
Education
Level 4 Electronic Certification - Low Voltage Wiring, Animation, Home Sercurity
Installer Institute of Florida
Daytona Beach, FL05-1993
Skills
- Retail operations
- Inventory control
- POS systems expertise
- Vendor negotiation
- Marketing strategy
- Customer engagement
- Customer relations
- Streamlined operations
- Staff development
- Employee supervision
- Employee onboarding
- Team leadership
- Team collaboration
- Effective communication
- Analytical thinking
- Billing procedures
- Customer service
Timeline
Shop Manager
Colony Tire
08.2024 - 06.2026
Business Owner
MnT Performance and BNT Performance
05.2000 - 04.2023
Level 4 Electronic Certification - Low Voltage Wiring, Animation, Home Sercurity
Installer Institute of Florida