Shawn Palicka
Raeford
Summary
Dynamic and results-driven professional with leadership experience at Family Dollar, excelling in customer service and problem-solving. Proven ability to enhance store operations and foster team development. Certified in First Aid and CPR, demonstrating adaptability in emergencies while building strong customer relationships to drive loyalty and satisfaction.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Family Dollar
12.2024 - Current
- Led daily operations to ensure efficient store management and staff productivity.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Implemented inventory control measures, reducing stock discrepancies and improving accuracy.
- Developed staff schedules to optimize coverage during peak business hours.
- Resolved customer complaints effectively, fostering positive shopping experiences and loyalty.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Sales Associate
Dollar General Store
10.2023 - 12.2024
- Engaged customers by providing product knowledge and personalized service, enhancing overall shopping experience.
- Assisted in maintaining visual merchandising standards, ensuring displays were inviting and aligned with brand guidelines.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences for customers.
- Collaborated with team members to achieve sales targets, contributing to a positive and motivating work environment.
- Trained new associates on operational procedures and customer service best practices, fostering team development and cohesion.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Analyzed sales trends to identify opportunities for promotional strategies that increased store traffic and revenue growth.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Life Guard
YMCA Of The Sandhills
02.2016 - 05.2020
- Monitored pool activities to ensure safety and compliance with regulations.
- Provided immediate assistance in emergency situations, applying first aid techniques effectively.
- Maintained cleanliness and organization of pool area to promote a safe environment.
- Conducted regular safety drills and training sessions for team members to enhance preparedness.
- Assisted in educating patrons on pool rules and safety practices to foster awareness.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
Education
No Degree -
Tarry Sanford High School
Fayetteville, NCSkills
- Problem-solving
- Customer service
- Customer experience
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
- First aid
- Patience and empathy
- CPR and AED training
- Adaptability in emergencies
- Public safety
- Emergency response
Timeline
Assistant Store Manager
Family Dollar
12.2024 - Current
Sales Associate
Dollar General Store
10.2023 - 12.2024
Life Guard
YMCA Of The Sandhills
02.2016 - 05.2020
No Degree -
Tarry Sanford High School
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