Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Matney

Holly Ridge

Summary

Dynamic property caretaker with proven expertise at Vacasa in property maintenance and customer service. Skilled in carpentry and plumbing, I effectively addressed tenant concerns and implemented preventative maintenance programs, enhancing operational efficiency. Recognized for fostering team collaboration and achieving high satisfaction rates through proactive problem-solving and attention to detail.

Overview

5
5
years of professional experience

Work History

Property Caretaker

Vacasa
04.2023 - Current
  • Assisted in maintaining property cleanliness and organization.
  • Learned and applied safety protocols while performing maintenance tasks.
  • Supported property management by addressing minor repairs and issues.
  • Collaborated with team members to ensure efficient property operations.
  • Monitored inventory of cleaning supplies and equipment.
  • Engaged with residents to address concerns and improve service quality.
  • Adapted to various tasks, demonstrating flexibility in a dynamic environment.
  • Performed minor repairs as needed by utilizing a diverse skill set in areas like carpentry, plumbing, electrical work, painting.
  • Addressed maintenance needs for multiple properties quickly for smooth, professional tenant support.
  • Managed supplies and equipment inventories and replenishments to meet operational needs.
  • Supervised contractors during on-site projects, ensuring work quality met or exceeded expectations.
  • Collaborated effectively with fellow caretakers and management staff in shared decision-making processes that benefit the overall community.
  • Performed minor repairs, including painting, replacing lightbulbs and repairing plumbing, for safe tenant facilities.
  • Conducted thorough move-in and move-out inspections, ensuring accurate documentation of property conditions.
  • Provided exceptional customer service to tenants while addressing inquiries or concerns related to the property''s upkeep.
  • Implemented and monitored preventative maintenance programs to uphold facilities' condition.

Cable Installation Technician

Southeastern Cable
06.2022 - 04.2023
  • Installed and maintained cable systems, ensuring high-quality service delivery.
  • Executed troubleshooting procedures to quickly resolve connectivity issues for customers.
  • Collaborated with team members to optimize installation workflows and improve efficiency.
  • Conducted site surveys to assess installation requirements and provide accurate service estimates.
  • Trained new technicians on installation techniques and safety protocols, enhancing team performance.
  • Developed best practices for cable routing, leading to enhanced network reliability and customer satisfaction.
  • Reduced service call-backs by accurately diagnosing and resolving cable-related issues during initial visits.
  • Connected components to exterior cable systems and tested connections for adequate power and functional links.
  • Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
  • Collaborated with other workers and customers to resolve issues of deficient communications connections.
  • Consistently achieved performance metrics related to installations per day while still maintaining high levels of customer satisfaction rates.
  • Completed all required training courses on new cable installation techniques, equipment, and industry best practices in a timely manner.
  • Assisted customers with the selection of appropriate cable packages based on their needs and preferences, maximizing value for both parties.
  • Repaired and updated equipment to conform to company-wide standards.
  • Maintained a safe work environment by adhering to company safety protocols and industry regulations during installations.
  • Enhanced client understanding of cable systems through clear explanations and demonstrations of equipment usage.

Assistant Manager

Pizza Hut
05.2020 - 04.2022
  • Led daily operations, ensuring team adherence to company policies and procedures.
  • Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
  • Analyzed customer feedback to identify service improvement opportunities, increasing satisfaction levels.
  • Coordinated scheduling and resource allocation to optimize team productivity and performance.
  • Implemented inventory management processes, reducing discrepancies and improving stock accuracy.
  • Supported budget management efforts by tracking expenses and identifying cost-saving measures.
  • Mentored junior team members, fostering a collaborative environment focused on growth and learning.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Education

General Education

Dixon High School
Sneads Ferry, NC
06-2020

Skills

  • Organizational growth
  • Cleaning proficiency
  • Carpentry abilities
  • Property maintenance
  • Plumbing
  • HVAC maintenance
  • Troubleshooting and repair

Timeline

Property Caretaker

Vacasa
04.2023 - Current

Cable Installation Technician

Southeastern Cable
06.2022 - 04.2023

Assistant Manager

Pizza Hut
05.2020 - 04.2022

General Education

Dixon High School

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Shawn Matney