Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Hughes

Gastonia

Summary

Results-driven professional with strong experience in project management and fast-food operations. Proven leader in team coordination, staff training, and customer service. Skilled in improving productivity, managing inventory, and ensuring high standards of quality, and efficiency. Adaptable, solutions-focused, and committed to exceeding performance goals.

Overview

11
11
years of professional experience

Work History

Regional Manager

Complete Home Services
Ashville
05.2021 - 04.2025
  • Oversaw all facets of assigned projects, guaranteeing on-time completion and compliance with budget constraints.
  • Developed comprehensive project plans, timelines, financial estimates, and reports.
  • Coordinated consistent project meetings and updates to enhance visibility of progress.
  • Established positive vendor connections through comprehensive contract negotiation and thorough performance evaluation processes.
  • Negotiated favorable contract terms and pricing to optimize project resources, and agreements with clients to ensure mutually beneficial partnerships.
  • Managed all client account inquiries as primary contact, ensuring prompt resolution of issues.
    Maintained high satisfaction levels by effectively addressing customer concerns.
  • Trained new team members on account management best practices and company policies and procedures.
  • Managed daily schedules and assigned tasks to team members based on skills and experience.
  • Established safety protocols, guaranteeing OSHA compliance and attaining zero workplace accidents.
  • Guided new hires in equipment handling, safety guidelines, and task-oriented training.

Shift Manager

McDonald's
Old Fort
01.2021 - 04.2025
  • Managed daily operations of high-volume food service establishment, ensuring efficient and seamless workflow.
  • Supervised team of 35+ staff members, providing instruction, leadership, and performance evaluations.
  • Maintained inventory levels by conducting regular audits, monitoring stock levels, and placing orders as needed.
  • Led weekly meetings with the management team to discuss operational challenges, review financial reports, set goals, and develop action plans for improvement.
  • Established employee schedules tailored to projected business volume, incorporating labor cost considerations and skill set needs.
  • Facilitated ongoing performance evaluations for staff members, highlighting exceptional performers and addressing developmental needs via coaching or further training options.
  • Reviewed sales data trends to detect popular menu items and possible upselling opportunities, adapting inventory accordingly.

Order Selector

Ingles Supermarket
Black Mountain
09.2014 - 04.2021
  • Executed selection and preparation of customer orders for shipment, verifying quality of picked items to ensure correct quantity, condition, and expiration dates.
  • Achieved record-breaking performance during peak seasons by consistently exceeding daily targets.
    Uphold high productivity levels by reliably meeting daily order quotas.
  • Managed material-handling equipment, like forklifts and pallet jacks, to ensure efficient item transportation.
  • Adhered to safety protocols and ensured cleanliness of work environment to prevent accidents or product damage.
  • Trained new employees on order selection procedures, safety guidelines, and company policies.
  • Maintained accurate documentation of completed orders using computer systems or paper-based forms.

Education

Bachelor of Science - Chemestry

University Of North Carolina At Asheville
Asheville, NC

Skills

  • Customer-focused team leadership
  • High-volume food service management
  • Staff training, scheduling, and supervision
  • Conflict resolution and customer service
  • Inventory control and cost management
  • Sales strategies and upselling techniques
  • Multitasking in fast-paced environments
  • Health, safety, and cleanliness compliance
  • Microsoft Office and POS system proficiency
  • Guest satisfaction and retention strategies
  • strong written and verbal communication skills
  • Critical thinking and problem-solving skills

Timeline

Regional Manager

Complete Home Services
05.2021 - 04.2025

Shift Manager

McDonald's
01.2021 - 04.2025

Order Selector

Ingles Supermarket
09.2014 - 04.2021

Bachelor of Science - Chemestry

University Of North Carolina At Asheville

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Shawn Hughes