Shawn Fox Jr
Newport
Summary
Customer Service Specialist with expertise in account management and sales, demonstrating effective communication skills that drive repeat business. One year of experience in customer interactions, complemented by strong technical proficiency in problem-solving and multitasking. Resourceful Mechanic Technician with a proven track record in diagnostics and preventive maintenance, ensuring optimal performance of vehicles and machinery. Known for reliability and a strong work ethic, consistently delivering quality repairs and exceptional service in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auto Care Technician
Walmart
Morehead City
07.2023 - 11.2025
- Supported other departments within the facility as needed; performed additional tasks upon request.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Assisted fellow mechanics when necessary during complex repairs.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Monitored shop equipment to maintain safe working condition.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Removed old oil, replaced filters, and added correct amounts of fluids.
Customer Service Associate
Mcdonalds, Purcell Foods
Newbern
07.2019 - 05.2020
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Consulted with customers regarding needs and addressed concerns.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Education
Undergraduate - Audio Production
Full Sail University
Winter Park, FL08-2022
Skills
- Software troubleshooting
- Inbound and Outbound Calling
- Customer Support
- MS Office proficiency
- Customer Service
- Credit card payment processing
- Sales expertise
- In-store support
- High-energy attitude
- Microsoft Office expertise
- Retail sales customer service
- System implementation
- Tune-ups
- Vehicle inspection
- Oil change
- Equipment maintenance
- Diagnostic testing
- Customer relationship management
- Tire services
Certification
- Microsoft Office Specialist (MOS)
- Osha 10 Certified, Osha, 2018
- Microsoft Word Certified, Microsoft, 2017
Accomplishments
- Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
References
References available upon request.
Timeline
Auto Care Technician
Walmart
07.2023 - 11.2025
Customer Service Associate
Mcdonalds, Purcell Foods
07.2019 - 05.2020
Undergraduate - Audio Production
Full Sail University