Shawn Boor
Winston-Salem
Summary
Proven track record in enhancing customer service and operational efficiency at Charter Communications, Spectrum. Expert in technical troubleshooting and fostering team growth, demonstrated through peer mentoring and leading high-quality call center operations. Achieved top professional level by driving positive outcomes and maintaining a safe, productive workplace at Raymond Supply Co. Skilled in problem-solving and staff education.
Overview
12
12
years of professional experience
Work History
Customer Support Specialist
Charter Communications, Spectrum
10.2019 - Current
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures via troubleshooting flows.
- Facilitated growth and development of new hire classes as success parner and dedicated success partner in classroom setting and in floor training.
- Have reached the highest level of professional growth for my position
- Assisted growth of peers with creation of job aids, peer mentoring and chat assistance.
Warehouse Manager
Raymond Supply Co.
02.2012 - 07.2019
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
Education
Associate of Arts - Radio And Television Broadcasting
Forsyth Technical Community College
Winston-salem, NC03.2012
Skills
- Technical Troubleshooting
- Problem-Solving
- Staff education and training
- Call Center Operations
Timeline
Customer Support Specialist
Charter Communications, Spectrum
10.2019 - Current
Warehouse Manager
Raymond Supply Co.
02.2012 - 07.2019
Associate of Arts - Radio And Television Broadcasting
Forsyth Technical Community College
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