SHAVONNA WHITE
Carrboro,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Hotel Front Desk Supervisor
Home 2 By Hilton
03.2023 - Current
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Trained staff to provide excellent customer service, apply best practices and comply with procedures.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Collected room deposits, fees, and payments.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Front Desk Agent
Home 2 By Hilton
04.2021 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Trained new staff members in customer service techniques and hotel operations.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
MEDICAL ASSISTANT
MITCHELL MEYERSON PC
03.2020 - 04.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Direct Support Staff Member
Maryhaven Center Of Hope
02.2018 - 04.2021
- Developed rapport to create safe and trusting environment for care.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Transported clients to medical and dental appointments to provide support.
- Administered medication as directed by physician.
- Assisted disabled clients to support independence and well-being.
- Monitored clients' overall health and well-being and noted significant changes.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
Education
CERTIFICATE IN MEDICAL ASSISTING - Medical Assisting
Hunter Business School
Levittown, NY05.2017
Skills
- Concierge Services
- Check in and Checkout Procedures
- Social Perceptiveness
- Checking Guests In and Out
- Clerical Support
- Supply Replenishment
- Conflict and Issue Documentation
- Customer Service
- Nightly Audits
- Hotel Reservations
- Availability Record Keeping
- Front Desk Management
Timeline
Hotel Front Desk Supervisor
Home 2 By Hilton
03.2023 - Current
Front Desk Agent
Home 2 By Hilton
04.2021 - Current
MEDICAL ASSISTANT
MITCHELL MEYERSON PC
03.2020 - 04.2021
Direct Support Staff Member
Maryhaven Center Of Hope
02.2018 - 04.2021
CERTIFICATE IN MEDICAL ASSISTING - Medical Assisting
Hunter Business School
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