SHAUNAYE BROWN
Summary
Results and detailed-oriented HR Professional with proven success in improving operations and solving problems. Adaptable HR professional ready to apply knowledge and skills to any challenge. Working knowledge of HR policies, procedures,and consistently prioritizes workload to complete assigned deliverables within allocated time. Operates well in both individual and team capacities, leveraging seasoned work ethic drive company objectives. Passionate about developing and executing innovative HR strategies to promote a positive work environment and drive organizational success. Hardworking, ambitious, highly motivated and eager to lend combined knowledge and skills to enhance business performance, support company goals, foster a positive working environment, and maximize employee productivity.
Overview
5
5
years of professional experience
Work History
HR Advisor
ManpowerGroup Solutions
2023.11 - Current
- Provide End-to-end HR support to the Company's global workforce. Complete guidance and resolution of HR issues across the breadth of HR’s services and offerings including, but not limited to: benefits, payroll, workplace accommodations, global mobility, compensation, talent development, etc.
- Contribute to a highly collaborative, cross-functional team dedicated to continuous improvement of the workforce experience
- Partner closely with centers of excellence to influence improvement in programs and offerings based on voice of customer and customer experience
- Coach end users through use of HR technology systems and SaaS applications
HR Shared Service Representative
First American Title Insurance Co
2023.03 - 2023.09
- Primary point of contact for routine employee and manager inquiries regarding HR policy, processes and systems, as well as ensuring a positive customer experience.
- Performed basic administration processing, data input and complete verification of required documentation, such as employment verifications, time off requests, and name changes.
- Responded to and troubleshoot Workday transaction requests, such as personal data changes, locations changes, timecard corrections, et
- Triaged issues requiring additional resolution by coordinating with and escalating to COE groups.
- Maintained employee documents, as well as collect and compile documentation for requests related to employee file.
- Ensured work processes and SOPs are being followed and non-compliant items are escalated as appropriate.
HR Specialist
Comcast
2021.12 - 2023.02
- Provided consultation to Executives, People Leaders, Human Resources Professionals, and Employees
- Supported HR Business Processes, Policies, Compensation, Recruitment, Human Capital Management, Security, Reporting, Leave of Absence, Learning, etc.
- Identified adoption trends of tools and provide suggestions on enhancement
- Provided consultation and promote self service to 130,000 employees
- Created and maintain cases, as well ad keeping CMS up to date with accurate information
- Triaged issues requiring additional resolutions by coordinating with and escalating to COE groups
- Primary point of contact for HR policy, processes, and systems
- Maintained employee documents, as well as collect and compile documentation for requests related to employee file
Customer Experience Associate
Comcast
2020.08 - 2021.12
- Provided exceptional, and drove retention by communicating accurate information about promotions, customer programs, and products
- Handled various call types of customer inquiries, which include but not limited to billing inquiries, technical problem solving, handling sales opportunities, proactively addressing all customer needs as well as being strong advocate for customers
- Worked with cross-functional teams and diverse group of colleagues to achieve team goals and meet customer needs
Work Order Management
Comcast
2019.05 - 2020.08
- Completed opening tasks, which included staff scheduling, task assignment, delegation, quality checks
- Maintained knowledge of new product offerings and changes for order provisioning processes
- Routed scheduled work to appropriate field personnel by utilizing designated workforce management
systems or software
Education
Certificate - HR Consultant
IAP Career College
2023
Master of Arts - Organizational Management
University of Arizona Global Campus
2021
Master of Arts - Human Resources Management
Ashford University
2020
Skills
- Case Management
- Time Management
- Providing Feedback
- Human Resources Policies and Procedures
- Workforce Improvements
- Customer Relations
- Onboarding
- HR Support
- Human Resources Management Systems (Workday, GHR, ServiceNow,Zendesk,Kronos)
- Exceptional Communicator
- Employee Empowerment
- Complaint Handling
- Maintain Employment Records
- Conflict and Dispute Resolution
- Maintaining Confidentiality
- Microsoft Office
Timeline
HR Advisor
ManpowerGroup Solutions
2023.11 - Current
HR Shared Service Representative
First American Title Insurance Co
2023.03 - 2023.09
HR Specialist
Comcast
2021.12 - 2023.02
Customer Experience Associate
Comcast
2020.08 - 2021.12
Work Order Management
Comcast
2019.05 - 2020.08
Certificate - HR Consultant
IAP Career College
Master of Arts - Organizational Management
University of Arizona Global Campus
Master of Arts - Human Resources Management
Ashford University
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