Summary
Overview
Work History
Education
Skills
Timeline
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Shaun Cross

Kannapolis

Summary

Dynamic Team Leader with a proven track record at UTZ Quality Foods, excelling in mentoring and conflict resolution. Skilled in overseeing daily activities and enhancing call center operations, I effectively train staff to improve performance and customer satisfaction. Committed to fostering a collaborative environment that drives success and resolves customer concerns efficiently.

Overview

14
14
years of professional experience

Work History

Team Leader

UTZ Quality Foods
03.2023 - 01.2025

Making sure everybody is doing their job or current task the correct way. Also make sure everyone is in the right station.

Customer Service Representative

Spectrum
01.2014 - 03.2017

Respond promptly to customer inquiries via phone, email, and live chat. Deliver accurate information about products, services, and company policies. Resolve customer concerns and escalate issues to appropriate departments when necessary.

Team Leader

Perdue Farms
11.2010 - 04.2015

Make sure all my people are doing their jobs correctly.

Education

High School Diploma -

West Meck High
Charlotte, NC
03-2015

Skills

  • Mentoring
  • Coaching
  • Complaint resolution
  • Staff training
  • Conflict resolution
  • Technical support
  • Overseeing daily activities
  • People management
  • Call center operations
  • Leadership

Timeline

Team Leader

UTZ Quality Foods
03.2023 - 01.2025

Customer Service Representative

Spectrum
01.2014 - 03.2017

Team Leader

Perdue Farms
11.2010 - 04.2015

High School Diploma -

West Meck High

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Shaun Cross