Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Shatia Williams

Shatia Williams

spring lake

Summary

A committed and resourceful customer service professional. I am a dependable producer who constantly exceeds goals by troubleshooting and resolving issues quickly for customers. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Eclerx
04.2019 - Current
  • Follow call center scripts
  • Educate consumers via phone of account balances
  • Negotiate and make arrangements with customers
  • Verify customer information
  • Actively listen to consumers and resolve their issues and complaints

Cashier

Walmart
12.2018 - 04.2019
  • Processed credit card payments, check payments and handled cash from customers
  • Greeted customers each day with a smile
  • Assisted customers with complaints and questions
  • Resolved customer issues

Education

Graduate Certificate - Medical Dental Administration

Fayetteville Technical Community College
Fayetteville, NC
05.2025

Skills

  • Microsoft Excel
  • Microsoft Word
  • Data entry
  • Outlook
  • Google Drive
  • Medical billing and insurance
  • Dental Codes
  • Patient records gathering
  • Professionalism
  • Medical terminology
  • Oral and written communication
  • Medical office management
  • Medical law and ethics
  • Office management
  • Adaptability and flexibility
  • Medical records management
  • Medical Law and Ethics
  • Active listening
  • Dental terminology

Certification

dental office specialist certificate in medical office

Languages

English
Full Professional

Timeline

Customer Service Representative

Eclerx
04.2019 - Current

Cashier

Walmart
12.2018 - 04.2019

Graduate Certificate - Medical Dental Administration

Fayetteville Technical Community College
Shatia Williams