Shateka Floyd
Winston-Salem
Summary
Dynamic and results-oriented professional with over 5 years of experience in customer service roles, notably at Alight Solutions. Excelled in high-stress situations, enhancing customer loyalty through empathetic conflict resolution. Skilled in data entry and active listening, I consistently achieved satisfactory resolutions, balancing customer needs and company policies. Demonstrated strong work ethic and multitasking abilities across diverse roles.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2025
2025
years of professional experience
Work History
Customer Service Representative
Alight Solutions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Worked with retiree to enroll in their retirement plan; I also help educate retiree on different medicare options & set up monthly payroll deductions.
- Responded to customer requests for services, and company information.
- Maintained detailed records of customer interactions and, ensuring accurate documentation and follow-up.
Food Service Worker
Aramark
08.2021 - 11.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Made food according to standard recipes with requested changes for customer with food allergies to their satisfaction.
Cashier/Server
Sheetz
12.2022 - 11.2023
- Greeted customers entering store and responded to customer needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy.
- Built relationships with customers to encourage repeat of business.
- Maintained cash drawer, ensuring an accurate accounting at the end of each shift.
- Restocked and organized merchandise on floor.
- Answered questions about store policies and addressed customer concerns the best to my ability.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Cashier
Compass Group Inc.
08.2019 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business.
- Helped customers complete purchases and locate items,
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Operated cash register while enhancing customer satisfaction by providing efficient and accurate cash transactions.
- Made checkout process efficient and reduced waiting times.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Education
High School Diploma -
Mount Tabor High School
Winston-Salem, NC06.2019
Skills
- 5 years of Customer service
- Active listening
- Critical thinking
- Data entry
- Multitasking
- Experience with Microsoft office
- Payment processing
- Professional telephone demeanor
- Paperwork processing
- Administrative support
- Data collection
- De-escalation techniques
- Quick learner
- Strong work ethic
- Fast working environment
- Cleaning & sanitation
- Safe food handling
- Food preparation
- Cash register operation
- Covid-19 safety protocols
- Friendly and outgoing
- Reliability and punctuality
- Verbal and written communication
- Supply stocking
Languages
English
Full Professional
Timeline
Cashier/Server
Sheetz
12.2022 - 11.2023
Food Service Worker
Aramark
08.2021 - 11.2024
Cashier
Compass Group Inc.
08.2019 - 05.2021
Customer Service Representative
Alight Solutions
High School Diploma -
Mount Tabor High School
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