Sharren Mathews
Raleigh
Summary
Detail-oriented Assistant Manager offers more than an extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Family Dollar
Raleigh
03.2026 - Current
- Assisted in managing daily store operations and team performance.
- Trained new employees on store policies and customer service standards.
- Ensured merchandise displays met company guidelines and visual standards.
Home Heath Aide
Amazon care Support Services
Raleigh
03.2023 - 02.2026
- Administered medications and ensured proper dosage timing for patients.
- Monitored patient vital signs and reported changes to healthcare professionals.
- Assisted patients with daily living activities and personal care needs.
- Communicated effectively with families to provide updates on patient status.
Customer service manager
Walmart
Raleigh
08.2008 - 07.2021
- Led customer service team to enhance service quality and efficiency.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Developed training programs for new staff to improve customer interactions.
- Analyzed customer feedback to identify areas for service improvement.
Education
Hopewell High School
Hopewell, VASkills
- Retail operations
- Team management
- Employee training
- Customer service
Timeline
Assistant Manager
Family Dollar
03.2026 - Current
Home Heath Aide
Amazon care Support Services
03.2023 - 02.2026
Customer service manager
Walmart
08.2008 - 07.2021
Hopewell High School