Sharonda Shelton
Winston-Salem
Summary
Results-oriented professional with extensive experience in eligibility determination and client assessment. Proven track record of accurately processing applications and maintaining compliance with policies. Known for collaborative efforts, reliability, and adaptability in dynamic settings.
Overview
20
20
years of professional experience
Work History
Eligibility Specialist II
Forsyth County
Winston-Salem, NC
11.2021 - Current
- Reviewed and analyzed account records to maintain transparency and uphold regulatory standards.
- Achieved high customer satisfaction ratings through effective resolution of issues. Boosted team performance by implementing strategic improvements in service protocols. Elevated customer experience by optimizing support strategies and workflows.
- Evaluated client needs to determine optimal benefits and improve satisfaction.
Area Manager
Ross Stores
Winston-Salem, NC
08.2019 - 12.2022
- Implemented training programs, improving team efficiency and service quality.
- Monitored compliance with company policies and procedures, ensuring operational excellence across all stores.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Store Manager
Sally Beauty
Winston-Salem, NC
11.2006 - 05.2019
- Achieved successful placements by implementing strategic recruitment practices. Streamlined interview coordination, resulting in improved candidate experience and satisfaction. Enhanced onboarding efficiency, accelerating the time to productivity for new hires.
- Achieved accurate payroll processing resulting in enhanced employee satisfaction. Improved payroll accuracy through diligent record maintenance and reconciliation efforts. Enhanced interdepartmental communication, leading to quicker resolution of payroll issues.
- Assisted in organizing and coordinating schedules for team activities. Supported project timelines by managing meeting arrangements. Facilitated effective time management through scheduling and calendar maintenance.
Education
Associate of Arts - Accounting
University of Phoenix
Phoenix, Arizona07-2011
Bachelor of Arts - Accounting
University of Phoenix
Phoenix, Arizona07-2014
Skills
- NC FAST
- Income & Resource Verification
- Customer Service
- Data Entry & Record Accuracy
Timeline
Eligibility Specialist II
Forsyth County
11.2021 - Current
Area Manager
Ross Stores
08.2019 - 12.2022
Store Manager
Sally Beauty
11.2006 - 05.2019
Associate of Arts - Accounting
University of Phoenix
Bachelor of Arts - Accounting
University of Phoenix
Awards
Reda Audit, 2026
Received recognition for accuracy and compliance during REDA audit reviews. Consistently ensured eligibility cases were correctly processed, well-documented, and aligned with state Medicaid guidelines, contributing to positive audit outcomes.