Sharon Yancey
Accounting Specialist
Pleasant Garden,NC
Summary
Detail-oriented accounting and operations professional with experience in cash posting, payment processing, bank reconciliation support, internal controls, audit documentation, and issue resolution. Skilled in reviewing financial transactions, maintaining accurate records, supporting compliance processes, and working across teams to resolve discrepancies. Proficient in Microsoft Office, Microsoft Excel, and ERP-based systems, with strong analytical, organizational, and communication skills.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative Team Lead
Ralph Lauren
Greensboro, NC
2020 - Current
- Resolved 50+ weekly customer and account discrepancies by reviewing order history, payment information, and system records.
- Utilized multiple internal systems and tools to verify and update transactions, ensuring accurate record keeping and proper transaction processing.
- Trained and supported 10+ team members on processes, improving accuracy, consistency, and adherence to company procedures.
- Resolved high-volume customer and account issues in a fast-paced environment, maintaining service quality while meeting performance metrics and deadlines.
- Identified recurring issues and contributed to process improvements that enhanced efficiency and reduced errors.
Source Receivables Management
Client Services Inc.
Greensboro, NC
2017 - 2020
- Posted and processed 100+ electronic payments including EFTs, credit card payments, checks, and web payments.
- Balanced daily deposits and initiated electronic deposits while maintaining accurate transaction records.
- Logged and tracked transactions to support bank reconciliation activities and general ledger accuracy.
- Assisted in accurate recording of financial transactions, supporting journal entry preparation and posting activities related to payment processing.
- Maintained organized records and supporting documentation for payment activity and account research.
Internal Controls Analyst
Volvo Group
Greensboro, NC
2009 - 2016
- Supported internal control and compliance activities related to financial reporting processes across Region Americas, ensuring accuracy and adherence to regulatory standards.
- Assisted with control assessments, testing, follow-up, and documentation to support accurate and reliable financial reporting.
- Partnered with process owners to document processes and controls, develop test plans, and evaluate control effectiveness, strengthening internal control frameworks.
- Participated in resolution of transaction-level control issues, internal audit findings, and external review issues, ensuring timely remediation and compliance.
- Helped maintain reporting timelines and documentation for control assessments and management questionnaires.
- Coordinated internal control reporting activities and monitored completion of compliance-related requirements.
- Contributed to process improvements and risk reduction by identifying gaps and supporting corrective actions.
- Collaborated with internal and external auditors by providing documentation, supporting audit requests, and assisting in issue resolution.
Education
Bachelors in Forensic Accounting - Business And Forensic Accounting
Guilford College
Greensboro, NCAssociate of Applied Science - Accounting
Brookstone College of Business
Greensboro, NC1992
Skills
- Account Reconciliations
- Cash Posting
- Accounts Receivable Support
- Internal Controls
- Audit Documentation
- Financial Recordkeeping
- Discrepancy Resolution
- Microsoft Excel
- ERP Systems
- Process Improvement
Timeline
Customer Service Representative Team Lead
Ralph Lauren
2020 - Current
Source Receivables Management
Client Services Inc.
2017 - 2020
Internal Controls Analyst
Volvo Group
2009 - 2016
Bachelors in Forensic Accounting - Business And Forensic Accounting
Guilford College
Associate of Applied Science - Accounting
Brookstone College of Business