Sharon Williams
Charlotte
Summary
Experienced professional specializing in patient intake processing and insurance verification. Recognized for exceptional relationship-building skills and unwavering commitment to HIPAA compliance. Focused on leveraging expertise to improve patient satisfaction and streamline operations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Service Coordinator III
Novant Health, Inc/Providence OB Gyn
Charlotte
05.2023 - 02.2026
- Managed scheduling for multiple providers, coordinating patient appointments effectively.
- Maintained accurate patient records by ensuring data integrity.
- Enhanced communication between patients and healthcare providers through diligent facilitation.
- Collected and verified patient information to support intake processes.
- Streamlined office workflows, improving operational efficiency and service delivery.
Pre Verification Specialist
Novant Medical Group
Charlotte
05.2022 - 05.2023
- Effectively communicated with patients regarding verification status and required documentation.
- Managed patient information efficiently using electronic health record systems.
- Resolved discrepancies in patient data through collaboration with healthcare providers.
- Accurately logged verification activities to support auditing processes.
Patient Services Coordinator IV
Novant Health Urogynecology
Charlotte
02.2021 - 05.2022
- Enhanced patient-provider communication processes to ensure accuracy and timeliness of information.
- Handled telephone calls for appointment scheduling and inquiry resolution, increasing patient satisfaction.
- Conducted insurance verifications and resolved billing questions to support patient understanding.
- Maintained strict compliance with HIPAA regulations in managing confidential patient data.
Access Outreach Specialist
Carolinas HealthCare Mint Hill
Charlotte
07.2017 - 10.2018
- Coordinated patient appointments with healthcare providers to streamline access to care
- Managed incoming calls from patients to connect them with nursing support
- Requested and submitted prescription refills to providers, ensuring timely access to medications
- Requested and followed up on referrals
Pre Verification Specialist
Novant Medical Group
Mooresville
11.2015 - 11.2016
- Conducted thorough verification of patient records and insurance information.
- Coordinated with healthcare providers to resolve patient data discrepancies, ensuring accurate records for efficient processing.
- Informed patients about verification status and requirements, enhancing their understanding and compliance with procedures.
- Maintained accurate logs of verification activities for auditing purposes.
Patient Access Specialist/Medical Records Specialist
Novant Health Breast Imaging
Charlotte
12.2013 - 11.2015
- Coordinated insurance verification and eligibility for services, ensuring accurate patient access to necessary treatments.
- Streamlined patient check-in processes for breast imaging appointments, enhancing patient experience and operational flow.
- Guided patients in completing necessary documentation and forms, improving efficiency in appointment preparation.
- Liaised with clinical staff to enhance patient flow efficiency.
Education
Diploma - Medical Assistig
Southeastern Institute
Charlotte, NC02-2012
Skills
- Appointment scheduling
- Medical record oversight
- Insurance processing
- Digital health records
- HIPAA adherence
- Patient relationship development
- Patient intake processing
Certification
- Certified Medical Administrative Assistant
Timeline
Patient Service Coordinator III
Novant Health, Inc/Providence OB Gyn
05.2023 - 02.2026
Pre Verification Specialist
Novant Medical Group
05.2022 - 05.2023
Patient Services Coordinator IV
Novant Health Urogynecology
02.2021 - 05.2022
Access Outreach Specialist
Carolinas HealthCare Mint Hill
07.2017 - 10.2018
Pre Verification Specialist
Novant Medical Group
11.2015 - 11.2016
Patient Access Specialist/Medical Records Specialist
Novant Health Breast Imaging
12.2013 - 11.2015
Diploma - Medical Assistig
Southeastern Institute