Sharon Rivenbark
Willard
Summary
Results-oriented Emergency Department Director with expertise in crisis management, operational leadership, and strategic planning. Leverages strong communication and teamwork skills to navigate complex challenges and enhance departmental performance. Committed to achieving organizational goals while delivering exceptional service and fostering continuous improvement.
Overview
31
31
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Emergency Department Director
Sampson Regional Medical Center
Clinton
03.2021 - Current
- Oversaw daily operations of the emergency department to ensure efficient patient care.
- Developed and implemented policies and procedures for the Emergency Department to ensure quality patient care.
- Developed and implemented policies to enhance departmental performance and compliance.
- Coordinated staff schedules to ensure optimal coverage during peak hours, enhancing patient care delivery.
- Collaborated with medical staff to improve patient flow and reduce wait times.
- Facilitated communication between departments to streamline patient handoff processes, improving overall patient experience.
- Assessed resource utilization in the Emergency Department to identify opportunities for improvement.
- Managed personnel issues such as hiring, training, evaluating job performance and resolving conflicts.
- Managed budget allocations for equipment and supplies, ensuring resource availability for effective emergency operations.
- Collaborated with other departments to improve quality of care and patient outcomes.
- Conducted regular performance evaluations to support staff development initiatives.
Nurse Manager, Emergency Department
Sampson Regional Medical Center
Clinton
05.2019 - 03.2021
- Supervised emergency department staff to ensure high-quality patient care.
- Coordinated patient flow to optimize resource utilization and reduce wait times.
- Implemented protocols to enhance safety and compliance in emergency procedures.
- Developed schedules to maintain adequate staffing levels during peak hours.
- Managed day-to-day operations of the Emergency Department, including staffing assignments and scheduling shifts.
- Facilitated communication between nurses, doctors, and other healthcare personnel working within the department.
- Collaborated with physicians to develop treatment plans for patients in the Emergency Department.
- Attended weekly meetings with senior management regarding operational issues within the department.
- Served as resource to provide comprehensive information on patient care, hospital policies, and nursing best practices to newly hired professionals.
- Jumped in to perform individual or team functions when short-staffed or advanced nursing situations required.
- Resolved conflicts among staff members while maintaining a positive work environment.
Emergency Department Charge Nurse
Sampson Regional Medical Center
Clinton
07.2001 - 05.2019
- Supervised nursing staff in high-volume emergency department environment.
- Coordinated patient care with multidisciplinary healthcare teams.
- Managed patient triage process to prioritize urgent cases effectively.
- Trained new nurses on emergency procedures and departmental workflows.
- Facilitated communication between patients, families, and medical staff.
- Monitored and assessed patient conditions during emergency interventions.
- Supervised orientation programs for new employees and provided ongoing training opportunities.
- Participated in interdisciplinary team meetings to discuss plan of care for patients.
- Resolved conflicts among nursing staff members in a timely manner.
- Provided direct patient care as needed and delegated tasks to appropriate personnel.
- Facilitated communication between health care providers regarding changes in a patient's condition or status.
- Provided clinical leadership and direction to nursing staff in the Emergency Department.
- Conducted routine rounds to assess quality of care provided by nursing staff.
- Maintained accurate documentation of patient records according to established standards.
- Collaborated with physicians on admission, transfer, and discharge decisions for patients in the Emergency Department.
Emergency Department Staff Registered Nurse
Sampson Regional Medical Center
Clinton
07.2000 - 07.2001
- Administered medications and treatments per physician orders in high-pressure situations.
- Monitored patient vital signs and responded to changes in condition promptly.
- Collaborated with multidisciplinary teams to develop patient care plans.
- Utilized electronic health records for accurate documentation and communication.
- Educated patients and families on health management and post-discharge care.
- Assisted in triaging patients based on urgency of medical needs.
- Mentored new nursing staff on best practices and emergency response techniques.
- Triaged incoming patients and communicated with doctors to encourage timely attention to urgent situations.
- Assisted licensed physicians in treating or evaluating patients as required to support treatment logistics and document cases in real time.
- Managed complete processing of patients from initial admission to discharge.
- Responded quickly to emergency situations to provide life saving measures.
- Monitored vital signs, fluid intake and output levels, laboratory results, and other indicators of patient status.
- Utilized critical thinking skills to assess complex medical situations promptly and accurately.
Emergency Department Staff Registered Nurse
Duplin General Hospital
Kenansville
07.1995 - 07.2000
- Administered medications and treatments per physician orders in high-pressure situations.
- Monitored patient vital signs and responded to changes in condition promptly.
- Collaborated with multidisciplinary teams to develop patient care plans.
- Educated patients and families on health management and post-discharge care.
- Assisted in triaging patients based on urgency of medical needs.
- Mentored new nursing staff on best practices and emergency response techniques.
- Triaged incoming patients and communicated with doctors to encourage timely attention to urgent situations.
- Assisted licensed physicians in treating or evaluating patients as required to support treatment logistics and document cases in real time.
- Followed standard procedures for collecting personal information, contacting relatives and transferring patients better accommodated at outside facilities.
- Managed complete processing of patients from initial admission to discharge.
- Responded quickly to emergency situations to provide life saving measures.
- Educated patients and their families on post discharge instructions.
- Monitored vital signs, fluid intake and output levels, laboratory results, and other indicators of patient status.
- Utilized critical thinking skills to assess complex medical situations promptly and accurately.
- Assessed patient condition and provided appropriate interventions in a timely manner.
Education
Associate of Applied Science - Nursing
James Sprunt Community College
Kenansville, NC 05.1993 - 05.1995
Skills
- Emergency medicine expertise
- Patient triage
- Clinical decision making
- Patient workflow optimization
- Patient flow optimization
- Quality assurance
- Infection control protocols
- Emergency protocols
- Crisis management
- Data-driven decision making
- Performance metrics analysis
- Policy writing
- Healthcare regulations compliance
- Resource management
- Budget management
- Project management
- Staff training and development
- Performance evaluation
- Team building
- Employee work scheduling
- Decision making
- Problem solving
- Effective communication
- Interdepartmental collaboration
- CPR/AED
- Basic life support
- ACLS
- PALS
- CEN
Certification
- NC nursing license 139685
- Certified Emergency Nurse
- AHA BLS
- ACLS
- PALS
- ESI Triage Certification
Timeline
Emergency Department Director
Sampson Regional Medical Center
03.2021 - Current
Nurse Manager, Emergency Department
Sampson Regional Medical Center
05.2019 - 03.2021
Emergency Department Charge Nurse
Sampson Regional Medical Center
07.2001 - 05.2019
Emergency Department Staff Registered Nurse
Sampson Regional Medical Center
07.2000 - 07.2001
Emergency Department Staff Registered Nurse
Duplin General Hospital
07.1995 - 07.2000
Associate of Applied Science - Nursing
James Sprunt Community College
05.1993 - 05.1995