Sharon Poindexter
Lexington,NC
Summary
Ready to help team achieve company goals. Detail oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of due diligence and accuracy.
Overview
6
6
years of professional experience
Work History
Enrollment Specialist
BSwift-Remote
09.2022 - 02.2024
- I assisted several different clients with enrolling in their work benefits such as dental, medical, vision, and 401k benefits
- Inbound calls, customer questions/concerns, and light troubleshooting
- Worked with multiple departments to obtain accurate billing information
Customer Service Representative (Remote)
Meridian Senior Living-Remote
11.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Electronics Specialist
Walmart-Thomasville, NC
09.2019 - 08.2021
- I managed wireless accounts, assisted with technical support duties & billing/order issues
- Contributed to increased sales revenue with the creation of persuasive product demonstrations for prospective clients.
Alorica Customer Service Representative
Alcora Corp-Greensboro, NC
12.2017 - 08.2019
- Answered 70-100 calls per shift promptly and professionally
- To assist callers with their inquiries and some complaints or problems, always with a warm and professional attitude
- I managed accounts, assisted with technical support duties & billing/order issues.
- Responded to customer requests for products, services, and company information.
Education
High school or equivalent - Cosmetology/Entrepreneur
Thomasville High School - Thomasville, NC
01.2016
Skills
- Customer Service
- Management skills
- Electronics
- Communication skills
- Business Development
- Leadership
- Marketing
- Outbound sales
- Sales Management
- Management
- Negotiation
- Microsoft Word
- Data entry
- Bookkeeping
- Software troubleshooting
- Technical Support
- Billing systems and software
- Documentation skills
Timeline
Enrollment Specialist
BSwift-Remote
09.2022 - 02.2024
Customer Service Representative (Remote)
Meridian Senior Living-Remote
11.2021 - 09.2022
Electronics Specialist
Walmart-Thomasville, NC
09.2019 - 08.2021
Alorica Customer Service Representative
Alcora Corp-Greensboro, NC
12.2017 - 08.2019
High school or equivalent - Cosmetology/Entrepreneur
Thomasville High School - Thomasville, NC
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