Sharon Lloyd
La Grange
Summary
Dynamic customer service professional with extensive experience at Walmart, excelling in cash handling and POS operations. Known for enhancing customer satisfaction through effective problem resolution and a calm demeanor. Proven ability to train new staff and maintain organized workspaces, ensuring a positive shopping experience. Reliable and dedicated to delivering exceptional service.
Diligent Desired Position with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
11
11
years of professional experience
Work History
Customer Service Cashier
Walmart
03.2019 - 2021
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and issues, enhancing overall satisfaction.
- Assisted in maintaining accurate cash drawer balances through diligent tracking.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Cashier
CVS Pharmacy
04.2017 - 08.2017
- Processed customer transactions efficiently, ensuring accurate cash handling and register balance.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout area to enhance shopping experience.
- Assisted in training new cashiers on operational procedures and point-of-sale systems.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Deli Clerk
Family Quick Stop
01.2007 - 08.2016
- Prepared deli items following food safety standards and company guidelines.
- Assisted customers with product selection, providing recommendations and samples.
- Maintained cleanliness and organization of work area, ensuring compliance with health regulations.
- Operated slicing equipment and scales to prepare meats and cheeses accurately.
- Stocked and rotated deli products to minimize waste and ensure freshness.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
- Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
- Monitored inventory levels to order new supplies and maintain consistent stock.
Education
High School Diploma - General Studies
Pawling High School
Pawling, NY06.2002
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Cash handling
- Cash management
- Payment processing
- POS system operation
- Up-selling techniques
- Multitasking and organization
- Calm demeanor
- Positive and professional
- Customer assistance
- Honest and dependable
- Customer relations
- Cash handling and management
Timeline
Customer Service Cashier
Walmart
03.2019 - 2021
Cashier
CVS Pharmacy
04.2017 - 08.2017
Deli Clerk
Family Quick Stop
01.2007 - 08.2016
High School Diploma - General Studies
Pawling High School