- Cooking
- Animal Care
- Personal Development and Self-Improvement
- Working out
- Reading
- Photograpghy
- Astrology
Sharon Kidd
Concord,NC
Summary
Customer service driven both in retail and health insurance billing
Team motivation beliefs
Good organizational skills
Flexible and adept to changes
Many years of experience being part of a team and a team leader
Knowledge of health insurance policies, CPT's and ICD10's
Overview
2026
2026
years of professional experience
Work History
Business Services Coordinator
Piedmont HealthCare
Statesville, NC
08.2006 - 04.2025
- Improved client satisfaction by providing exceptional customer service and promptly addressing concerns.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained new team members on operational procedures and software systems for improved onboarding.
- Collaborated with management to develop operational policies that aligned with company goals and objectives.
- Observed all laws, regulations and other applicable obligations.
Assistant Manager
Kay Jewlers
Concord, NC
- Assisted in managing daily store operations and ensuring exceptional customer service.
- Supported inventory management by accurately tracking stock levels and product displays.
- Collaborated with team members to enhance sales techniques and promote new products.
- Trained new staff on company policies, procedures, and customer engagement strategies.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
Some College (No Degree) - Psychology
WCU
Cullowhee, NCSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Staff training and development
- Team building
Interests
Timeline
Business Services Coordinator
Piedmont HealthCare
08.2006 - 04.2025
Assistant Manager
Kay Jewlers
Some College (No Degree) - Psychology
WCU