Sharon Goodwin
Newport
Summary
Compassionate caregiver skilled in individualized care plans and effective communication. Proven ability to enhance client experiences and ensure safety for those with mobility challenges.
Dependable professional with extensive experience in patient access and special needs care. Known for strong organizational skills and problem-solving abilities, committed to improving client outcomes through effective collaboration and meticulous documentation.
Overview
22
22
years of professional experience
Work History
Caregiver, Special Needs
Walkers Coordinated Caregiving Services
Newport, NC
01.2024 - Current
- Provided personalized care and support for individuals with special needs, enhancing daily living experiences.
- Assisted clients with mobility challenges, ensuring safety and comfort during activities.
- Implemented individualized care plans in collaboration with multidisciplinary teams to meet client goals.
- Monitored and documented client progress, maintaining accurate records for healthcare professionals.
Patient Access Representative
Carteret Health Care
Morehead City, NC
10.2015 - 10.2020
- Managed patient check-in processes, ensuring accuracy in demographic and insurance information.
- Facilitated communication between patients and healthcare providers to streamline appointment scheduling.
- Trained new staff on patient access protocols and electronic health record systems.
- Resolved billing inquiries by collaborating with insurance companies for efficient claims processing.
Medical Receptionist
PMG Physicians Associates
Plymouth, MA
01.2015 - 10.2015
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated communications between patients and healthcare providers for effective information exchange.
- Processed insurance verifications and established payment plans to ensure financial compliance.
- Trained new staff on office protocols and electronic health record systems to enhance operational efficiency.
Patient Access Representative
Carteret General Hospital
Morehead City, NC
01.2004 - 11.2014
- Implemented process improvements that enhanced patient flow and reduced wait times in the facility.
- Led initiatives to improve patient satisfaction scores through effective service delivery strategies.
- Analyzed data trends to identify areas for operational efficiency within patient access operations.
- Developed training materials for staff to enhance understanding of compliance regulations and policies.
Medical Receptionist
Newport Family Practice
Newport, NC
06.2008 - 10.2008
- Implemented streamlined check-in processes, reducing patient wait times significantly.
- Oversaw inventory management of medical supplies to maintain clinic readiness and compliance.
- Developed patient follow-up procedures, improving overall satisfaction ratings among clientele.
- Led initiatives for staff training sessions, focusing on customer service excellence and data accuracy.
Education
Associate of Applied Science - Practical Nursing
Craven Community College
New Bern, NC2027
No Degree - Certified Nursing Assistant
Carteret Community College
Morehead City, NC04-2024
Associate of Applied Science - Medical Office Administration
Carteret Community College
Morehead City, NC05-2017
Associate of Applied Science - Office Systems Technology
Carteret Community College
Morehead City, NC08-2007
Skills
- Respectful and compassionate
- Time management
- Pediatric care
- Multitasking and organization
- Dependable and responsible
- Problem-solving
- Compassionate care
Languages
English
Native or Bilingual
Timeline
Caregiver, Special Needs
Walkers Coordinated Caregiving Services
01.2024 - Current
Patient Access Representative
Carteret Health Care
10.2015 - 10.2020
Medical Receptionist
PMG Physicians Associates
01.2015 - 10.2015
Medical Receptionist
Newport Family Practice
06.2008 - 10.2008
Patient Access Representative
Carteret General Hospital
01.2004 - 11.2014
Associate of Applied Science - Practical Nursing
Craven Community College
No Degree - Certified Nursing Assistant
Carteret Community College
Associate of Applied Science - Medical Office Administration
Carteret Community College
Associate of Applied Science - Office Systems Technology
Carteret Community College