Sharon Fernald
Cornelius
Summary
A resolute and top performing Business Professional offering comprehensive experience and a solid record of business accomplishments. Has an innate ability to develop customers' confidence and to build long-term relationships. Consistently implements effective solutions. Outstanding communication and people relationship skills. Likes to accept new and different challenges, solve difficult problems and produce the desired results. Adjusts to change easily by creating new and improved methods to reach goals and objectives.
Overview
12
12
years of professional experience
Work History
Owner
Healing Juice
02.2018 - 05.2024
- Holistic health & wellness
- Social media content creation
- Ad creation
- Coordinate meetings and conference calls, including arrangements and communications
- Excellent organizational and time management skills
- Promoted business via social media to generate leads and maximize brand identity.
Account Executive
Unison
01.2019 - 09.2019
- Served as a product subject matter expert
- Worked within an agile team to improve sales lead conversion
- Monitored process quality and provided feedback/suggestions for improvements
- Assessed customer's needs to develop a customized proposal which highlights the benefits of the product
- Presented options to the consumer, consistent with the product guidelines, while providing education and ensuring client comprehension
- Collaborated across operations to deliver integrated solutions to drive operational excellence
- Conducted pipeline surveillance and management to proactively resolve deal escalations
- Provided feedback for tangible improvements to the customer experience
- Proactively reviewed my sales pipeline to identify and address high-level risks and opportunities
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Office Coordinator
Unison
08.2018 - 01.2019
- Successfully juggled multiple projects at once
- Assisted in special projects
- Consistently met tight deadlines
- Meticulous attention to detail and follow-through
- Exceptional interpersonal skills - communicated professionally and effectively with all levels within the organization such as executives, investors, vendors and customers
- Coordinated meetings and conference calls, including arrangements of logistics, meeting space, communications and catering
- Coordinated Travel arrangements (flights, hotel, meeting spaces, and car transfers) for Board of Directors and Executives
- Excellent organizational and time management skills
- Managed the procurement and inventory of employee kitchens, office supplies, and company swag
- Managed relationships with building maintenance and security
- Strong service orientation in responding to customer's needs
- Exercised judgment in managing confidential and sensitive information
Regional MS Specialist
Genentech
08.2016 - 01.2018
- Strong research and analytical skills when handling cases for patients
- Strong attention to detail
- Excellent written, verbal and interpersonal communication skills
- Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments
- Neurological background - understands the patients' need for compassion and empathy to assist patients on their healing journey
- Handled the midwest territory for MS clinics across 6 states
- Lead consultant for Intrafusion collaboration to streamline efficiency for patients, clinics, and infusion sites
- Worked closely with remote field staff to provide seamless customer service to providers, clinics, and infusion sites, and patients
- Reviewed patient cases thoroughly and if any errors are identified, problem solve solutions for best and most efficient outcome
- Active listening skills that build trust and establish rapport by providing verbal affirmations, and paraphrasing to show understanding
- Completed benefit investigations with insurance companies and relaying benefits to patients
Neuro Specialist - Regional/International Ortho
Stanford Healthcare
06.2015 - 08.2016
- Strong research and analytical skills when handling patients' accounts to attain timely authorizations for upcoming procedures
- Meticulous attention to detail
- Arranged escalation process for clinics and clinicians to complete peer-to-peer reviews
- Prioritized work assigned to ensure that financial risk is minimized, and timely completion of authorizations is optimized
- Applied strong writing skills to account documentation, email communication and internal notes / memos.
Sales Agent
AFLAC
01.2014 - 01.2015
- 30-40 new businesses each day
- Signed 3 major companies within my first 2 weeks
- Strong closing skills
Cancer/Wellness Consultant
Levine Cancer Institute
01.2012 - 01.2015
- Handled insurance verification, authorizations and referrals for 6 floors of varying clinical areas
- Strong research and analytical skills used to identify problems, troubleshoots and provided solutions to patients and staff
- Reviewed patient accounts and back up documentation to determine the nature and extent of problems and any actions taken by patient or third-party payers
- Worked extensively with public and private payers as well as VA authorizations and referrals
- Worked closely with team leaders, client supervisor, insurance departments
- Worked with other functional groups to ensure customer satisfaction
- Clinical background from working with physicians, pharmacists and infusion sites
- Researched and handled co-pays and payments for multiple clinics
- Followed patients' care journey throughout multiple clinics in the cancer center
Education
Master's Degree - Healthcare Management/Business Administration
University of Phoenix
Charlotte, NC12.2011
Bachelor of Science - Kinesiology
San Francisco State University
San Francisco, CA05.1999
Associate of Arts - Liberal Arts
College of San Mateo
San Mateo, CA06.1996
Skills
- Detail-Oriented
- Customer Service
- Leadership
- Problem Solving
- Team Development
- Networking
- Operations Improvement
- Multi-tasking
- Coaching/Training
- Customer Relations
- Relationship Building
- Verbal and written communication
- Sales Leadership
Timeline
Account Executive
Unison
01.2019 - 09.2019
Office Coordinator
Unison
08.2018 - 01.2019
Owner
Healing Juice
02.2018 - 05.2024
Regional MS Specialist
Genentech
08.2016 - 01.2018
Neuro Specialist - Regional/International Ortho
Stanford Healthcare
06.2015 - 08.2016
Sales Agent
AFLAC
01.2014 - 01.2015
Cancer/Wellness Consultant
Levine Cancer Institute
01.2012 - 01.2015
Master's Degree - Healthcare Management/Business Administration
University of Phoenix
Bachelor of Science - Kinesiology
San Francisco State University
Associate of Arts - Liberal Arts
College of San Mateo
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