Sharmeece Johnson
Apex
Summary
Dedicated professional with practical, professional skills along with a history at The Barrington at Hioaks, excelling in emotional support and patient management. Leveraged compassionate care and stress management skills to enhance client wellness and resolve high-stress situations, achieving increased loyalty. Demonstrated expertise in personal hygiene assistance, ensuring client dignity and promoting general wellness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Care Assistant
The Barrington at Hioaks
01.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Communicated effectively with patients'' families regarding progress, concerns, or additional support required.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Johnson Subaru Of Cary
06.2020 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
High School Diploma -
Hermitage High School
Henrico,va06-2017
Skills
- Emotional support
- Personal hygiene assistance
- Patient management
- Compassionate care
- Stress management
Certification
- 40 Hour Aid training Program Care Advantage, Inc. 04/2020
Timeline
Personal Care Assistant
The Barrington at Hioaks
01.2023 - Current
Customer Service Representative
Johnson Subaru Of Cary
06.2020 - 12.2023
High School Diploma -
Hermitage High School
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