Sharica Bynum
Greensboro
Summary
Dynamic professional with a proven track record at Family Dollar, adept in team leadership and strategic thinking. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional organizational skills and adaptability. Achieved significant improvements in financial accuracy and operational efficiency, showcasing a blend of hard and soft skills vital for high-paced environments.
Overview
2024
2024
years of professional experience
Work History
Assistant Manager
Family Dollar
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Personal Care Assistant
Alston Personal Care Services
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Package Handler
Lenovo
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Cashier
Food Lion
05.2022 - 10.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Handled returns and refunds to ensure customer satisfaction.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Diploma -
Britt
High Point, NCSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Customer relations
- Employee scheduling
- Customer rapport
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
- Customer service and satisfaction
- Computer skills
- Organizational skills
- Multitasking
Timeline
Cashier
Food Lion
05.2022 - 10.2023
Assistant Manager
Family Dollar
Personal Care Assistant
Alston Personal Care Services
Package Handler
Lenovo
Diploma -
Britt
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